Operations Officer (GTO)
Bank AL Habib Limited
Total years of experience :10 years, 5 Months
identify customer needs and refer customers to appropriate banking services and specialists
accept money or cheques deposited by customers, verify records and receipts, and credit customers' accounts
pay money to customers according to advice slips, cheques or negotiable documents, and debit customers' accounts
assess the viability and credit risk of business and consumer loan proposals
conduct foreign currency transactions for overseas travellers
provide change and cash cheques
record transactions
balance cash and advise supervisors of cash position or discrepancies
answer customer enquiries
open and close accounts for customers.
Job Responsibilities:
Serves customers by selling products; meeting customer needs.
Job Duties:
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
Focuses sales efforts by studying existing and potential volume of dealers.
Submits orders by referring to price lists and product literature.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Provides historical records by maintaining records on area and customer sales.
Contributes to team effort by accomplishing related results as needed.
identify customer needs and refer customers to appropriate banking services and specialists
accept money or cheques deposited by customers, verify records and receipts, and credit customers' accounts
pay money to customers according to advice slips, cheques or negotiable documents, and debit customers' accounts
assess the viability and credit risk of business and consumer loan proposals
conduct foreign currency transactions for overseas travellers
provide change and cash cheques
record transactions
balance cash and advise supervisors of cash position or discrepancies
answer customer enquiries
open and close accounts for customers.
Bachelor Of Commerce UNIVERSITY OF KARACHI, KARACHI Second Division 2009 - 2010
FSc (Pre - Medical) Board Of Intermediate And Secondary Education, Karachi Grade B 2008
Matriculation (Science) Board Of Intermediate And Secondary Education, Karachi Grade A+ 2006
