Supervisor
Warid Telecom Pvt Ltd
Total des années d'expérience :7 years, 1 Mois
• Experience of several successful User Acceptance Testing (UAT), Friendly User Testing (FUT), Product launch, Campaign Launch, New Helpline launch, Standard operating procedure (SOP) and Work procedure development, Bulk SMS broadcasting.
• Developed Online Knowledge Evaluation Test (OKE) for Warid Telecom (For estimated 2700 Employees)
• Was awarded as best Quality Assurance Supervisor in 2007 and most outstanding Employee of Warid Telecom in 2008
• Development, testing and maintenance of SIM Tool Kit, Commercial Website, Members Area, Internal Information Portals and Employee Performance Record and Database, Value Added Service (VAS) Logs, Product papers and IVR Recordings.
• Call through auto dialer and confirm customers about Credit Card \ Loan products
• Daily and weekly visit to different potential markets and customers
• Export data of new customers, generate Report of total sales
• Send Bulk SMS or Emails to customer for exchange of information
• Creating company presentations for generating new leads
• Analyze new and old customer requirements
• Analyze problems and anticipated customer needs
• Assist in general customer service duties
• Generate leads and do follow up till they are matured
• Contacting customers reminding them about pending payments.
• Maintain daily & weekly report of bill paid by defaulters.
Intership of 3 months done in Marketing department of Warid telecom