IT Engineer
Government Sector
Total years of experience :16 years, 1 Months
Development of any new extension of network in the existing structure. Handling server end issues concerning network clients and security.
Managing LAN based on FDDI switches and cables & switches based on UTP CAT 6 technology.
Transcribed for network management system, Digital Cross Connect Network(DXXX), New Bridge system 3600 Main Street, Optical Fiber System, OFC, ITI, ITMC, Synchronous Digital Hierarchy (SDH) and Switching from PTCL Pakistan Telecommunication Company.
Optical Fiber Cable, Optical Communication System, Basic Transmission System 6 Telecommunication Bands, Modes of Fibers, Types of Optical Fibers, Mechanical vs.Fusion Splicing.
Allocated Optical Time Domain Reflectometer (OTDR) process bi-directional instrument record for purposes of High-power LASER light source, Coupler-splitter, Detector, Signal averaging electronics, Connector Interface.
Transcribe and edit recorded or written material, including Data Transmission Medias operative reports, ISDN summaries, Local Area Network (LAN/WAN), Digital Subscriber Line (DSL) and Optical Fiber Access Network (OFAN) examinations.
Collect statistical data to analyze practical productivity.
Lead and guide technicians performing related work; participate in hiring, interviewing, and training process of new engineers.
Verify accuracy of basic overview of networking information such as OSI reference model and TCP/IP model of Internetworking; verify accuracy of Routers for correct routing, switching, and virtual LAN Protocols.
Respond to inquiries for release of technical problems, ensuring that legal requirements are followed and proper consent has been obtained.
Maintain logs of Data Communication procedures, Layered Architecture and transcription analog & digital signals.
Follow established departmental policies, procedures, and objectives, continuous quality improvement objectives, environmental, and telecom control standards.
Sort, copy, prepare, assemble, and file records and charts.
Ensure strict confidentiality of new upcoming telecom technology records.
Maintain disk and disk back up system; report equipment operational problems.
Perform miscellaneous job-related duties as assigned.
(Nov 2010- July 2011)
Consumer Provision Management Team Lead (Inbound)
Inbound Call Center = 9months
✓ *Deliver world class customer service and build customer satisfaction and loyalty.
✓ *Provide effective and timely resolution of a range of customer inquiries.
✓ *Strive for one-call resolution of customer issues.
✓ *Complete ongoing training to stay abreast of product, service and policy changes.
✓ *Strike a positive and cooperative tone with both customers and coworkers.
✓ *Demonstrate best judgment in the disbursement of adjustments and credits.
✓ *Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
Telecom Service Representative and Outbound Sales Agent
2 year
Info Span, Telecom Foundation G-9/4, Islamabad
(Dec 2007-Jan 2009)
✓ *Handled a high influx of inbound calls within a dynamic call center environment.
✓ *Managed multiple priorities and maintained effective results in a quota driven workplace.
✓ *Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.
✓ *Responded to customer inquiries and requests and resolved issues efficiently and professionally.
✓ *Exercised strong interpersonal communication skills with customers and department personnel.
✓ *Accepted assignments with an open, cooperative, positive and team-oriented attitude.
✓ *Utilized multiple call center support applications to efficiently assist customers and agents.
Warid Telecom (Franchise)
1 year 4months (March 2009-July2010)
✓ Managed sales, commercial, personal and consumer leading programs
✓ Handled the tasks of directing financial operations first stage link with local authorities e.g. dealing standards, Environmental Branch Manager and other external organizations to maintain good relation
✓ Maintained and prepared financial performance indicators
✓ Analyzed and reviewed new packages from initial to the final stage
✓ Handled the tasks of managing daily deposits
✓ Assisted customers with insurance and financial needs
✓ Generated Sales Report for retail outlets only
Capital Marketing Resources. LTD. Rawalpindi
(Tele Bridge)
Position: Telemarketer/ B2B Appointment Setter (Sub-Contractor)
8 months
Job Description: Responsibilities include Rebooking Forex, Stock Market & Trading
seminars for UK clients. Contacting businesses or private individuals by telephone in order to solicit sales for goods or services. Record names, addresses, purchases, and reactions of prospects. Explain products or services and prices, and answer questions from customers.
Buziness Edge Company
Assistance managing operations in Alaron Stock Exchange (CME member of International Stock Exchange)
Stock Exchange Agent
Primary job duties include greeting customers, answering and receiving telephone calls, processing bids and selling optional services, responding to customer questions and complaints, resolving overdue sell purchase stock market products, communicating with investor for price up-down rates and servicing bids for customers.
• Greet customers and provide world-class customer service.
• Aggressively pursue reservation bookings.
• Cross-sell appropriate add-ons to optimize stock market' bid experience.
• Research rates and sell packages that best suit the customer.
• Process sells and purchases products.
• Sell optional services.
• Answer and receive telephone calls.
• Resolve overdue sell purchase stock market products.
• Respond to customers' questions and complaints.
• Communicate with investor for up-down in price rates.
Home Based Telemarketer and Appointment Setter
TeleSale Inc, Odesk.com
(as a part time) =2 years
- (March 2008-March 2010)
✓ Get in touch with private or businesses individuals by telephone to plead for goods or services.
✓ Answer questions from customers.
✓ Fill all the information into the computer.
✓ Obtained information from customers including name, address, and payment type.
✓ Explained products, prices and services to the customers.
✓ Gather names and contact numbers of prospective customers from sources like magazine reply cards, telephone directories, etc.
✓ Other responsibilities include recording address, names, purchases, and reactions of prospects contracted.
✓ Wrote and telephoned letters to answer to follow up initial sales contracts or to correspondence from customers.
✓ Arranged meetings for sales representatives to meet with potential customers.
✓ Maintained records of accounts, contacts, and orders.
✓ Carried out market and client survey to gather information about potential customers.
Customer Service Representative
Bachelor of Science in Telecommunication Gsm Home Based Security System (final project) SUIT, Sarhad University of Science and Information Technology, Islamabad
Higher Secondary Education F.sc, Punjab College of Information Technology, Rawalpindi Secondary Education
Matric, Fazaia Intermediate School & College Chaklala Cantt, Rawalpindi