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Ahtisham ul Hassan, Customer Success Executive

Ahtisham ul Hassan

Customer Success Executive·Print247.us

Pakistan

Bachelor's degree, information security

Work experience

Total years of experience: 6 years, 5 months

Customer Success Executive

January 2025 - Present

Print247.us

Lahore, Pakistan

January 2025 - Present

This role is highly proactive and relationship-driven, focusing on
customer satisfaction, retention, and business growth by aligning
customer needs with high-quality packaging and printing services. My
responsibility is to manage end-to-end onboarding for new clients,
guiding them through packaging options, materials, dimensions,
compliance requirements, and production workflows. Serve as the
primary point of contact for assigned accounts across the US market.
Build and maintain long-term client relationships through regular
communication and follow-ups. I work closely with design, production,
and logistics teams to ensure smooth execution, timely delivery, and
consistent quality. I proactively identify and resolve potential issues,
manage expectations around pricing and timelines, and support
reprints or revisions when required to maintain customer trust.
Additionally, I focus on customer retention and growth by identifying
upselling opportunities across labels, boxes, Mylar bags, pouches, and
custom packaging solutions, while tracking account performance,
maintaining accurate documentation, and delivering a high standard of
service that builds long-term partnerships.
Company industry:
Printing

CUSTOMER EXPERIENCE MANAGER

August 2024 - Present

Jinrexu Fintech

Mae Sot, Thailand

August 2024 - Present

As a Customer experience Manager in a Chinese company, my role involves providing exceptional customer service and managing client relationships on a daily basis. I assist existing clients with their inquiries, resolve issues promptly, and ensure their satisfaction with our services. Additionally, I actively support new clients by guiding them through our processes, addressing their queries, and helping them navigate our offerings. My role demands excellent communication skills, a proactive approach to problem-solving, and a dedication to building strong, lasting relationships with clients to ensure their needs are consistently met.
Company industry:
Administration Support Services

Customer Experience Manager

January 2023 - January 2025

Jinrexu fintech

Mae Sot, Thailand

January 2023 - January 2025

and managing client relationships on a daily basis. I assist existing
clients with their inquiries, resolve issues promptly,
and ensure their satisfaction with our services. Additionally, I actively
support new clients by guiding them through our

processes, addressing their queries, and helping them navigate our
offerings. My role demands excellent

communication skills, a proactive approach to problem-solving, and a
dedication to building strong, lasting

relationships with clients to ensure their needs are consistently met.
Company industry:
Administration Support Services

SUPPORT SERVICES MANAGER

March 2023 - July 2024

HR Dispatch services LLC

Bahawalpur, Pakistan

March 2023 - July 2024

As a Senior Supervisor and Manager of an online truck dispatching service in the USA, I was responsible for overseeing and managing the entire team, ensuring smooth operations and high performance. My role involves training, mentoring, and guiding team members to maximize efficiency and deliver exceptional service. I actively engage in securing truckloads for clients, negotiating with brokers, and coordinating with drivers to ensure timely and efficient deliveries. Additionally, I manage all documentation, including contracts, load confirmations, and compliance records, ensuring accuracy and adherence to regulations. My leadership and hands-on approach ensure seamless operations, strong client relationships, and a well-coordinated team
Company industry:
Distribution, Supply Chain & Logistics

Fleet Supervisor

January 2022 - January 2024

HR Dispatch services LLC

Bahawalpur, Pakistan

January 2022 - January 2024

Served as Senior Supervisor for a U.S.-based online truck dispatching
operation, overseeing end-to-end logistics, fleet coordination, and team
performance. Managed daily dispatch operations for multiple truck
types, including Dry Van, Reefer, Flatbed, Step Deck, and Power Only,
ensuring optimal route planning, load utilization, and on-time deliveries.
performance monitoring, and operational guidance to maximize
efficiency and service quality. Actively booked and managed 5, 000+
loads by negotiating rates with freight brokers, securing profitable
lanes, and coordinating driver schedules in compliance with U.S. DOT
and FMCSA regulations. Maintained direct communication with drivers,
brokers, shippers, and clients across U.S. time zones, ensuring
seamless operations and rapid issue resolution. Oversaw driver
appointment scheduling, detention management, and load tracking to
minimize delays and improve turnaround times.
Company industry:
Distribution, Supply Chain & Logistics

SENIOR CUSTOMER SERVICE REPRESENTATIVE

September 2022 - March 2023

Vodaphone Australia

Bahawalpur, Pakistan

September 2022 - March 2023

As a Customer Care Supervisor at Vodafone Australia, I lead a dynamic team in delivering exceptional customer service to ensure client satisfaction and retention. My responsibilities include managing daily operations, monitoring performance metrics, and providing coaching and support to team members to meet service excellence standards. I handle escalated customer inquiries, resolve complex issues efficiently, and ensure compliance with company policies and procedures. By fostering a collaborative and positive work environment, I drive continuous improvement in customer care processes and team performance. My role also involves analyzing feedback, implementing strategies to enhance service delivery, and aligning team objectives with organizational goals.
Company industry:
Call Centers & Customer Care Outsourcing

Senior Customer Service Representative

January 2022 - January 2023

vodaphone Australia

Bahawalpur, Pakistan

January 2022 - January 2023

to ensure client satisfaction and retention. My responsibilities include
managing daily operations, monitoring
customer care processes and team performance. My role also involves
analyzing feedback, implementing strategies to

enhance service delivery, and aligning team objectives with
organizational goals.
Company industry:
Telemarketing

Telemarketing Agent

June 2021 - August 2022

JFS Net Hawk

Bahawalpur, Pakistan

June 2021 - August 2022

As a Customer Service Representative for a UK-based campaign in a call center, my primary responsibilities include handling customer inquiries, resolving issues, and providing accurate information about products and services in a professional and timely manner. Operating in a fast-paced environment, I excel at managing high call volumes while maintaining a friendly and empathetic approach. I am skilled in identifying customer needs, troubleshooting problems, and delivering effective solutions that ensure customer satisfaction. My role also involves adhering to quality standards, meeting performance targets, and collaborating with team members to enhance the overall customer experience.
Company industry:
Call Centers & Customer Care Outsourcing

PHARMACY PRACTITIONER

August 2020 - June 2022

Faisal Pharma

Bahawalpur, Pakistan

August 2020 - June 2022

As a hospital pharmacist, I was responsible for managing the safe and effective use of medications, ensuring proper storage, dispensing, and administration in compliance with legal and professional standards. My role involves delivering exceptional customer service in a fast-paced environment, addressing patient and healthcare provider inquiries, and providing education on drug interactions, dosages, and side effects. I worked collaboratively with doctors, nurses, and other team members to develop optimal treatment plans while maintaining accurate records and managing inventory. Additionally, I thrive in high-pressure situations, resolving medication-related issues promptly and ensuring seamless workflows through effective teamwork and communication.
Company industry:
Pharmacies

Sales Representatives

January 2021 - January 2022

JFS NET HAWK

Bahawalpur, Pakistan

January 2021 - January 2022

standards, meeting performance targets, and collaborating with team
members to enhance the overall customer
Company industry:
Broadcast Media Production

PHARMACY PRACTITIONER

January 2020 - January 2022

Faisal pharma

Bahawalpur, Pakistan

January 2020 - January 2022

storage, dispensing, and administration in compliance with legal and
professional standards. My role involves
managing inventory. Additionally, I thrive in high-pressure situations,
resolving medication-related issues promptly and

ensuring seamless workflows through effective teamwork and
communication.
Company industry:
Medical Hospital

Education

The Islamia University Of Bahawalpur

July 2024

July 2024

Bachelor's degree, information security

Pakistan

GPA (point): 3.51 out of 4

GPA (point): 3.51 out of 4

Islamia university of Bahawalpur

January 2024

January 2024

Bachelor's degree, information Security

Pakistan

Skills

Customer Service
Expert
Customer Service
Expert
Cold Calling
Expert
Cold Calling
Expert
English Speaking
Expert
English Speaking
Expert
ERP CRM
Expert
ERP CRM
Expert
B2B Sales
Expert
B2B Sales
Expert
Cold calling
Expert
Cold calling
Expert
Email marketing
Expert
Email marketing
Expert
Research and Analytical skill
Expert
Research and Analytical skill
Expert
Typing speed 65 wpm
Expert
Typing speed 65 wpm
Expert
English communication
Expert
English communication
Expert
English Speaking
Expert
English Speaking
Expert
English Reading and listening
Expert
English Reading and listening
Expert
Microsoft 360 office
Expert
Microsoft 360 office
Expert
B2B sales specialists
Expert
B2B sales specialists
Expert
Dispatcher
Expert
Dispatcher
Expert
receptionists
Expert
receptionists
Expert
warehouse managment
Expert
warehouse managment
Expert
Inbound and outbound calls
Expert
Inbound and outbound calls
Expert
outsourcing
Expert
outsourcing
Expert
Sales
Sales
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Call Center
Expert
Call Center
Expert
Marketing
Expert
Marketing
Expert
Customer Care
Expert
Customer Care
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Executive Secretary
Intermediate
Executive Secretary
Intermediate
Accounting
Intermediate
Accounting
Intermediate
Business Development
Intermediate
Business Development
Intermediate
Negotiation
Expert
Negotiation
Expert
Team Management
Expert
Team Management
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Project Management
Intermediate
Project Management
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
SALES
Intermediate
SALES
Intermediate
TYPING
Intermediate
TYPING
Intermediate
Operation
Intermediate
Operation
Intermediate

Social profiles

Personal Website
Personal Website
hrdispatchservices.com

Instagram
Instagram
instagram.com/akaxsteve_/

Languages

Urdu
Native Speaker
English
Native Speaker

Hobbies

  • Association Football
    I thrive in activities that combine teamwork, strategy, and discovery. My interest in soccer reflects my dedication, discipline, and ability to collaborate effectively with others toward a shared goal. Exploring new destinations and traveling fuels my curiosity and adaptability,