BAASIT Dar

• Provide technical support for hardware, software, and
network-related issues
• Install, configure, and maintain desktops, laptops, printers.
• Troubleshoot system, application, and connectivity
problems
• Handle user queries through calls, emails, and in-person
support
• Maintain system security, antivirus updates, and regular
backups
• Create and manage user accounts, email IDs, and access
permissions
• Responsible for checking vulnerabilities of systems and
softwares.
• Providing trainings for social engineering and cyber related
threats.

• Assisted with switch/router configuration and basic
wireless deployments for small office sites.
• Performed OS troubleshooting, backups and endpoint
support; documented recurring issues and resolutions.
• Prepared client-facing documentation and supported
handovers to operations.