Quality Assurance specialist
Teleperformance
مجموع سنوات الخبرة :2 years, 5 أشهر
*Analyze adherence to quality policies and procedures by monitoring agents
*Execute coaching process using internal standards for feedback and coaching
*Execute a number of observations and feedback required per agent according to the client's request or internal standards
* Moderation of video content
* Viewing and moderation of online content
* Become and remain aware of the policies and standards of the community
* Maintaining high standards of business correspondence in the company
- Perform technical validation;
- Together with the responsible person, testing and monitoring of new drilling tools for units, checking their design and technical properties;
- Compliance with the rules and norms of safety, industrial sanitation, fire safety, and labor discipline;
- Study the operating conditions of systems, identify the causes of premature wear
- Conduct reviews/experiments and collect data for review;
- Working in CAD / CAM systems;
- Ensure proper safety and manufacturing practices;
- Observation and development of lubricants (engine and specialty oil);
- Optimization of existing recipes and technologies;
- Studying the market of base oils and additives, as well as the main indicators of lubricants and methods for their determination