Assistant Director of Sales GCC
MGallery by Sofitel
Total des années d'expérience :19 years, 7 Mois
• Prospect and sell group and individual business, in accordance with the objectives established in the Marketing Plan.
• Monitor and motivate the sales activities.
• Ensure that sales quotas are met.
• Ensure that sales activities, individual accounts and group bookings are focused and coordinated with transient demand to yield the maximum revenue per available room.
• Maximize sales in all hotel revenue areas.
• Ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible.
• comprehensive client servicing, achieving targets and maximum productivity
• Implement and execute all sales objectives and action plans to reach and exceed targets set.
• Provide feedback on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail.
• Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
• Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
• Establish and maintain effective employee relations
• Assist the Front Office Manager in employee related matters such as appraising and consulting
• Identify training needs, assist in developing formal training plans and implement training sessions
• Promote inter-hotel sales and in-house facilities
• Assist in the preparation of statistical, performance and forecast reports as necessary in order to facilitate annual budget and strategic plan preparation and provide management with marketing information
• Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
• Handling reservations as in charge of reservations department
• Departmental trainer
• Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
• Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
• Establish and maintain effective employee relations
• Assist the Front Office Manager in employee related matters such as appraising and consulting
• Identify training needs, assist in developing formal training plans and implement training sessions
• Promote inter-hotel sales and in-house facilities
• Assist in the preparation of statistical, performance and forecast reports as necessary in order to facilitate annual budget and strategic plan preparation and provide management with marketing information
• Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
• Handling reservations as in charge of reservations department
• Departmental trainer
• Extend personal service and attention to all guests, with particular emphasis on SPG and VIP Guests
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
• Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
• Maintain and update guest history profiles through the Opera guest profile system
• Review and prepare next day's arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
• Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
• Give courtesy calls and complete the daily call log as per established guidelines
• Maintain training for front desk team and new hires
• Handling Sheraton link project
handling guest requests, guest complains, guest safeboxes, conducting bussniss centre for (internet, faxes, telephonephotocopying), handling outlets keys and reports for f&b outlets, handling all departments faxes, handling inciming and outgoing calls according to starwood standards, handling front office staff vacations, handling messages for guest rooms, trainer for other department for star guest response system, trainer for new hires, trainer for haravard courses as per starwood,
handling wack up calls and fire procesuresfor fire alarms, handling maintainance and house keeping orders, handling reservationsin the case of covering reservation, handling reception duties un the case of covering recpeption, handling dine arounds reservations and resturant reservations in (it is one of guest relation duties)
Financial Accounts & Business Administration