Digital Product Director
Zain Telecom Co.
Total years of experience :23 years, 1 Months
• Drive product Strategy | Planning | Processing and Analyzing large data sets to identify business opportunities/efficiencies.
• Partner with External stakeholders & Internally with a cross functional teams regularly to ensure alignment in communication/prioritization to build best in class digital products.
• Managing the product activities covering product Revenue, Customer business requirement identification, Road mapping, Market strategy, Scoping and Market analysis, Rollouts, Business Continuity to secure the revenue stream and to reach Customer expectations, Satisfactions.
• Managing CFS services & activities of Import & export inspection & handling the deals with global Shipping lines, Government Entities, End users, where offering the value added services align the clients/stockholders goals.
• Managing Saudi Customs Integration Project (One-day Clearance) that to reduce dwell days from 14 days to One-day clearance from Terminal side, Saudi ports.
• Spearhead the Customer Focus and Customer Relations functions using relevant market analysis, customer feedback forms, surveys and department requirements to interact with specific segments of customers.
• Determine and implementing a Customer Service Policy throughout the store by handling customer guidance system and communication of the generous exchange & returns and service policy throughout the store.
-Train and develop staff to deliver excellent customer service.
-Responsible for maintaining Check out area as per company standard.
-Responsible for Staff schedules, Staff Attendance.
-Ensures compliance of Company policies, procedures and practices; and supports Company loss prevention efforts.
-Responsible for assisting in the preparation of daily deposits, change, and media; does not have access to safe combinations and managers keys.
-Deal with customer complaints.
-Monitor transactions, making sure everything adds up.
-Responsible for providing quality and efficient customer service to customers through the daily management of a team of up to 20 employees to include:
-Staff Motivating.
-Staff Evaluation.
-Staff Scheduling.
-Customer Problem solving.
Analyses and implementation of staffing & Customer issue.
-Receive payment in the form of cash, checks, wire transfers, or credit card transactions for goods or services purchased/rendered.
-Assists customers with various questions typically related to the payment, account balance, or item(s) purchased.
-Oversee the workflow of the unit, balance cash drawers of cashiers in the unit, and serve in a lead worker capacity in a cash collection unit.
Section: Business and Economics Organization and Develop Management
