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Aizhan Kaden, Quality & Risk Analyst

Aizhan Kaden

Quality & Risk Analyst·Teleperformance,

أسبانيا

بكالوريوس, Finance

الخبرة العملية

مجموع سنوات الخبرة: 5 سنوات, 11 أشهر

Quality & Risk Analyst

أبريل 2024 - ديسمبر 2025

Teleperformance,

برشلونة، أسبانيا

أبريل 2024 - ديسمبر 2025

Conducted KYB and fraud risk investigations for merchants operating on a leading global payments platform,
reviewing 40+ merchant profiles daily and consistently achieving high KPI scores with minimal error rates.
Promoted to Quality Analyst within 6 months, recognised for strong performance across fraud investigation and
client onboarding workflows.
Independently produced and presented weekly fraud pattern and error trend reports to management, providing
actionable insights to support investigation quality and risk mitigation.
Identified fraud patterns that were formally adopted as internal investigation guidelines, demonstrating analytical
accuracy and direct operational impact.
Performed KYC/KYB verification checks using internal tools and external public data sources (including company
registries and OSINT), identifying document discrepancies and potential fraud indicators.
Conducted in-depth analysis of business ownership structures and publicly available information to assess
transparency and compliance with platform policies.
Identified behavioural, operational, and compliance-related red flags, escalating higher-risk cases in line with
internal guidelines.
Communicated with clients and internal stakeholders to clarify due diligence requirements and resolve
documentation issues.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

GSS Senior Analyst II – Accounts Payable Compliance

يوليو 2020 - يوليو 2023

JP Morgan Chase & Co,

Warsaw، بولندا

يوليو 2020 - يوليو 2023

Reviewed 80+ payment transactions daily across APAC, EMEA, LATAM, Middle East, US, and Canada — ensuring
documentation accuracy and adherence to internal policies and regulatory requirements.
Promoted from Analyst II to Analyst III within one year.
Performed daily workload allocation for a team of 7-8 analysts across regional queues.
Acted as escalation point for complex payment exceptions and compliance-related issues.
Ran compliance and control checks to identify processing discrepancies, operational risks, and potential policy
breaches.
Maintained audit documentation to support internal and external reviews.
Delivered onboarding training to new hires on compliance procedures and systems.

مجال الشركة:
البنوك
الدور الوظيفي:
التمويل والإستثمار

Senior T&E accountant

مايو 2019 - مايو 2020

CBRE

Warsaw، بولندا

مايو 2019 - مايو 2020

Analysed and reviewed employee travel and expense reports across multiple business units using
Excel, verifying receipts, coding accuracy, and compliance with corporate T&E policy.
Performed monthly reconciliations of T&E accounts, identifying and resolving discrepancies between
expense submissions and financial records.
Produced regular financial reports for management on T&E spend trends, flagging anomalies, policy
breaches, and areas for cost optimisation.
Promoted to Senior T&E Accountant within one year; took on oversight ofjunior staff, approval of high
value expense reports, and escalation of complex reconciliation issues.

مجال الشركة:
العقارات
الدور الوظيفي:
التمويل والإستثمار

التعليم

University Of Warsaw

فبراير 2019

فبراير 2019

بكالوريوس، Finance

بولندا

المعدل التراكمي (نقاط): 3.7 من 4

المعدل التراكمي (نقاط): 3.7 من 4

Finance, International Investment, and Accounting is a 3-year degree programme in English, designed to equip students with professional knowledge of the economic processes and instruments in international financial markets. You will gain the most essential skills, such as preparing financial statements in accordance with accounting standards or assessing the market value of companies, as well as qualifications that will enable you to manage modern financial engineering instruments and exchange rate risk or optimise sources of financing for international corporations. In 2020, this study programme received "Open to the World - Excellence in International Cooperation" accreditation by the Polish Accreditation Commission (PKA). The program received ACCA accreditation, confirming a high level of teaching in accordance with global standards and giving the possibility of exemption from ACCA exams by passing accredited subjects. Students learn how to manage modern financial engineering instruments for international corporations. They acquire knowledge about currency risk management techniques, as well as optimisation, corporate finance, and international relations -- especially those associated with investment in foreign assets. The programme equips students with the skills to prepare market value analyses of companies and financial statements, in line with accounting standards. Graduates will possess highly-marketable qualifications in using modern analytical methods and tools, backed up with broad social knowledge. In addition, they will learn about financial markets, international financial management, monetary policy, banking, insurance, and accounting.

Skills

COMPLIANCE MANAGEMENT

Intermediate

COMPUTER FRAUD

Intermediate

ENTREPRENEURSHIP

Intermediate

FRAUD INVESTIGATION

Intermediate

INVESTIGATION

Intermediate

QUALITY ASSURANCE

Intermediate

REGULATORY COMPLIANCE

Intermediate

RISK ANALYSIS

Intermediate

RISK MITIGATION

Intermediate

SERVICE LEVEL AGREEMENT

Intermediate

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

اللغات

الانجليزية

متمرّس

الاسبانية

متوسط

الروسية

اللغة الأم

التدريب و الشهادات

الشهادات
FLUENT IN ENGLISH (C1)