إعجاز خوت

Seasoned Food & Beverage professional with over 28 years of progressive experience in restaurant, catering, and dessert management. Seeking a challenging leadership position in a dynamic organization to leverage my operational, sales, and team management expertise, contributing to business growth while advancing my professional development.
Marble Slab Creamery - Western Region Area Manager | Apr 2018 - Present
Oversee operations, customer service, quality, hygiene, maintenance, and administration across multiple stores and catering events.
Develop and implement sales strategies to achieve financial objectives, including revenue of SAR 25, 000-30, 000 per match for catering events at King Abdullah Sports City, Alima Stadium, Jeddah.
Lead, train, and develop store managers and staff to optimize performance, engagement, and customer satisfaction.
Plan, monitor, and control budgets, P&L, and cost management to maximize profitability.
Ensure compliance with company policies, operational standards, and local regulations, including health and safety requirements.
Drive marketing and promotional campaigns for stores and catering services to increase brand visibility and sales.
Monitor operational efficiency, including supply chain, inventory management, and logistics.
Conduct store audits and inspections to ensure quality standards are consistently maintained.
Analyze customer feedback and competitor activity to identify opportunities for improvement and growth.
Plan and coordinate catering operations, including large-scale events, corporate orders, and special functions.
Lead business development initiatives for new store openings and expansion of catering services.
Collaborate with senior management to define long-term objectives, strategic plans, and operational policies.
Implement performance appraisal systems and ensure ongoing staff development aligned with company goals.

* Participates and contributed to the implementation and development of sales strategy to ensure that financial objectives are achieved *Guarantees the optimal level of performance of the team in contact with consumers * commercial role with respect to regular customers, traders and local companies Operational and Administrative Management * Guarantees accounting procedures and financial flows are in line with the Groups policies * Controls and ensures reliability of turnover * Monitors all administrative personnel management Skills • Responsible for restaurants and catering operations, staff development, marketing and visual appearance for assigned units. • Actively contributes to development of business initiatives relevant to brand projects. • Drives and delivers sales performance of assigned division. • Accountable for overall restaurant operation and financial contribution. • Implements measurable appraisal process and ensures that restaurant managers are developing their own staff according to operational needs/standards. • Evaluates results of customer feedback and provides action plans/guidance for improvement. • Keeps abreast of competitor activity. • Responsible to meet or exceed budgeted sales and P&L performance by ensuring cost effectiveness • Establishment of the current and long-range objectives and setting of the adequate product sales and marketing plans for future developments. • Stays abreast of current trends in the industry and anticipates future trends likely to have an impact on the organization.

Marble Slab Creamery - Central Region-Assistant Area Manager | Dec 2012 - Apr 2018
Assisted the Area Manager in overseeing operations, customer service, quality, hygiene, and administration across multiple stores.
Managed day-to-day operations of three stores (two in Riyadh and one in Dammam), ensuring compliance with company policies and operational standards.
Supervised, trained, and developed restaurant managers and staff to enhance performance and maintain high service standards.
Supported the implementation of sales and marketing strategies to achieve revenue targets and improve profitability.
Monitored P&L, controlled costs, and ensured accurate financial reporting and accounting procedures.
Assisted in recruitment, performance appraisal, and staff development initiatives across the region.
Analyzed customer feedback, identified operational improvements, and implemented corrective action plans.
Coordinated with supply chain and logistics for timely stock delivery and inventory management.
Ensured compliance with health, safety, and hygiene standards at all stores.
Conducted periodic store audits and mystery shopper evaluations to maintain quality standards.
Assisted in launching new products, promotions, and in-store campaigns for brand development.
Supported business expansion plans and evaluated new store locations in coordination with senior management.

The Pizza Company - Riyadh, Saudi Arabia-Restaurant Manager | Jul 2011 - Dec 2012
Managed daily restaurant operations, including staffing, sales planning, inventory, and customer service.
Organized marketing campaigns and promotional events.
Developed team members through coaching and performance evaluation.
Ensured adherence to food safety, hygiene, and operational standards.
Managed vendor relationships and procurement of supplies.
Analyzed sales reports and KPIs to improve restaurant profitability.
Implemented standard operating procedures to maintain consistency across shifts.
Resolved customer complaints efficiently, maintaining high satisfaction levels.
Monitored staff attendance, performance, and training needs.
Burger

Burger King - Saudi Arabia-Restaurant Manager | May 2004 - Aug 2010
Accountable for restaurant operations, P&L, team development, and customer satisfaction.
Directed operational standards, financial controls, and compliance with government regulations.
Conducted performance reviews and implemented staff development programs.
Coordinated inter-department operations including kitchen, service, and delivery teams.
Developed and executed local marketing initiatives to drive traffic and sales.
Ensured compliance with company policies on food quality, safety, and sanitation.
Implemented cost-control measures to optimize labor and inventory costs.
Assisted in recruiting and onboarding new staff, maintaining optimal team levels.

.Burger King - Saudi Arabia- Assistant Manager | Jan 2002 - May 2004
Prepared sales forecasts, coordinated logistics, and monitored staff performance.
Supported the Restaurant Manager in daily operations and team management.
Monitored operational performance metrics and suggested improvements.
Assisted in training and mentoring junior staff for better productivity.
Ensured compliance with hygiene, safety, and company standards across all shifts.
Participated in inventory management, ordering, and stock control.
Coordinated with marketing and promotions team to implement local campaigns.

Burger King - Saudi Arabia- Shift Manager | Sep 1998 - Jan 2002
Managed daily operations, financial reporting, and staff supervision.
Ensured quality service, safety, and adherence to operational policies.
Supervised and trained team members on service, food preparation, and operational standards.

Burger King - Saudi Arabia- Crew Member | Oct 1996 - Sep 1998
Provided customer service, handled orders and cash, and maintained cleanliness and operational standards.