Sales Customer Service Support cum Admin Assistant
IAL LOGISTICS EMIRATES LLC
مجموع سنوات الخبرة :4 years, 6 أشهر
Coordinated with sales person and customers to attend their inquiries, assuring quotes will be given on time.
Responsible for establishing competitive shipping rates by coordinating and networking with freight agents and shipping companies
Assures that all inquiries and quotations are entered in the system for fast track and records
Follow up the quotations, payment collections and ensures that all delivery schedules are maintained
Coordinates with agents, customers and team to ensure all necessary shipping documents are completed and prepared
Responsible and accountable for complaint resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensure customer
Support the Sales Team in the production of Requests for Proposals for New and Existing Business within the allotted time frame
Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner
Responsible and accountable for sending daily / weekly / monthly reports to customers and superiors as per respective customer KPI
Partner with the Sales team to develop customer presentations, mass mailings and other producer related projects
Maintains good relationship with clients and provide excellent customer service satisfaction
Submit invoices to Accounts Payable and enter reimbursement requests into the optional service tool
Performed clerical jobs such as printing and photocopying documents, faxing and attending telephone calls
Followed prescribe guidelines for filing company documents and handling proprietary information
Schedules meetings and complete business travel arrangements; hotels and ticket bookings
Anticipating needed supplies and promotional materials; placing and expediting orders for supplies and verifying receipt.
Provide back-up telephone coverage support to Client Engagement Managers and Client Managers
Consistently deliver high quality work within established time frames; willingly assist peers and management
Actively participate in staff meetings and one-on-one meetings. Work collaboratively with peers, management, and project teams toward solutions and quality improvements.
Applying, renewal and cancelling employee's visa at JAFZA portal
•Requesting forms and certificates in Jafza portal and applying IDs in JAFZA such as company representative card, permanent access card, customs card etc.
•Monitoring visa and passport renewal, documents expiry such as car and forklift registration and insurance and license expiry
•Assisting other department such as Logistics Operation and Accounts by entering the datas in the system/Flotilla, Opening Job and preparing the cargo manifest in flotilla.
•Searching and confirming the documents in Dubai Trade before entering the data in Flotilla
•Preparing and following up the LPOs, assuring the ordered items will be delivered on time
•Maitaining office security by following safety procedures and controling access
via monitoring log book and issuing visitor badges/safety jackets
•Requesting maitainance services to other company (IMDAAD, Space Maintenance Services and Vision Safety) whenever require.
•Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
•Assisting other staffs by supplying their needs/requirements e.i forms, leave forms attendance sheets, letter requests
•Prepare and modify documents including letter correspondence, reports and emails
•Maintains electronic and hard copy filling system of employee's files
•Arranging/receiving courier and applying company gate pass
•Perform other clerical duties such as filing, photocopying, transcribing and faxing
•Ensure reception area is tidy and presentable with all necessary stationery and material (e.g. pens, forms and brochures)
•Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
•Answering, screening incoming phone calls and transferring to the concerned person
Prepares quotations to direct customers and agents to sell the company
Follows up the quotations, payment collections and ensures that all delivery schedules are maintained
Is responsible for establishing competitive shipping rates by coordinating and networking with freight agents and shipping companies
Support staff in assigned project based work
Observing the proper sales documentation/filling
Assuring that the all inquiries and quotations are entered in the system for fast track and records
Maintain client relationships and to follow up any enquiries as well as collect customer feedback and testimonials
Handling the clients and agents in a polite and professional way
Performing clerical jobs such as printing and photocopying documents, faxing and attending telephone calls.
Prepares quotations to direct customers and agents to sell the company
•Follows up the quotations, payment collections and ensures that all delivery schedules are maintained
•Is responsible for establishing competitive shipping rates by coordinating and networking with freight agents and shipping companies
•Support staff in assigned project based work
•Observing the proper sales documentation/filling
•Assuring that the all inquiries and quotations are entered in the system for fast track and records
•Maintain client relationships and to follow up any enquiries as well as collect customer feedback and testimonials
•Handling the clients and agents in a polite and professional way
•Performing clerical jobs such as printing and photocopying documents, faxing and attending telephone calls.
(College)
EDUCATIONAL ATTAINMENT