Hotel Receptionist
Lotus
Total years of experience :7 years, 5 Months
4 Star Hotel -
4 Corners Event LLC
Duties:
•Researching travel options & presenting the best deals in terms of requirements.
•Ensure all bookings & reservations are processed accurately.
•Responding to all phone enquiries promptly, courteously and in a friendly manner.
•Filing, photocopying and general administrative duties.
•Building strong relationships with clients.
•Ability to achieve branch, team sales and profitability objectives.
•Arranging all excursions in Dubai and tours in
Received guests on arrival with a friendly manner
• Entered complete details into the computer
• Efficiently deal with check in and check-out of guests
• Deal with advanced reservations, took bookings and fulfilled particular requirements
• Operated the switchboard, messages and enquiries in an disciplined manner
• Posted all transactions to make sure that all bills are kept up-to-date
• Ability to survive stressful situations during seasonal peak crowd periods
• Dealing with the customer inquiries about the hotel facilities and reservation possibilities; either in person or on phone
• Ability to handle more than one customer at a time
• Checking all the reservations and updating in extranet if there is insufficient fund in credit card
Hotel Receptionist July 26, 2012 - August 15, 2013
4 Star Hotel - Lotus Downtown-Metro Hotel Apartment
Duties:
•Welcoming guest to the hotel in a polite friendly manner
•Dealing with the late check in arrivals and assisting with early check outs
•Check out departing guest using the hotel’s accounting system
•Taking payment from guest in the form of cash or credit cards
•Answering telephone inquiries promptly and professionally transferring calls
•Dealing with the resolving costumer complaints
•Ensuring all relevant paperwork has been completed in order for smooth handover at the end of shift
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