Aileen Villanueva

 Dealing with customer enquiries and requests via telephone/email.
 Raising sample requests and sending samples to the customers or contract manufacturers.
 Raising and managing projects, making sure the deadline dates are met.
 Working closely with internal departments.
 Organizing presentations and quote letters.
 Price management - updating internal systems.
 Using Microsoft Office and Product Vision.
 Organizing and setting up customer meetings.
 Additional duties as directed by the manager.

Duties and Responsibilities:
 Act as a point of contact between the CEO and internal managers and external clients.
 Supporting the CEO and Director to manage the workload and activities.
 Diary and travel management, including arranging and coordinating meetings.
 Responsible for preparing and managing all correspondence, filing, maintaining the appointment calendars and submission of reports.
 Handle processing of mails, screening of calls and answering inquiries.
 Maintain confidential files and documents.
 Liaise with key customers and develop current major accounts.
 Assist with the coordination of special projects and organize internal and external events.
 Organize and coordinate meetings, conferences and prepare agendas.
 Take, type and distribute minutes of meetings.
 Communicate verbally and in writing to answer inquiries and provide information.
 Coordinate the flow of information both internally and externally.
 Other duties as assigned by the CEO and Director.

• Identify new business opportunities for the company by winning new clients, develop them and help maintain their presence within the firm.
• Prepare and submit weekly new business report which showcases all the leads generated. A monthly business report which includes details and budgets to be submitted as well.
• Demonstrate deep strategic thinking and top client management skills through verbal and oral practices
• External Relationship Development.
• Provide effective and inspiring leadership by being actively involved in the company’s business.
• Publicly, represent the company with the different stakeholders and build excitement for company’s mission.
• Provide legal and business consulting services to enterprises for Telecommunication.
• Responsible for the Development, Implementation, Performance and follow up of all sales activities.
• Providing information and services as a consultant.
• Achieving agreed targeted Sales.
• Maintain and develop existing customers and to obtain new business from Corporate Accounts.
• Customer retention and provides post-sales and excellent customer service to Enterprise clients.

Part of a dynamic team which manages day-to-day operations of ¬both the First Class Check-in and Singapore Airlines flagship Silverkris Lounge. Ensures smooth handling of Singapore Airlines premium passengers and provides personalized service and assistance. Also handles passenger feed backs and requests. Part of a team that handles operational issues internally and across departments. Have a keen service-oriented attitude to ensure that all passengers’ needs are met and even exceeded. Monitor and motivate service partner staff. Liaise with other departments and colleagues during operational events.
 Perform any other duties as assigned.

Monitor flights and arrange meals according to passengers booking count. Arrange seats for families and groups to ensure maximum satisfaction. Ensures all bags are correctly tagged to passenger’s destination. Checking visas of different passports to the country of destination, documentation and most importantly, ensures flight departs on time and all procedures are strictly followed.

Build long-term relationships with clients from different US companies. Maintain and grow database with sufficient sales pipeline and forecast every month. Provide the best training solution/s for client. Create the need and protect client’s business. Review training products in order to enhance knowledge for materials offered for sales. Aggressively make telephone calls to existing and potential clients to inform them of new programs, follow-up on previews and to close sales. Conducts research to identify potential new customers and makes cold calls. Complete ongoing product education in order to communicate effectively to clients. Develops individual sales presentation and manages customer’s database. Coordinates special projects as assigned by the Sales Manager. Achieves competence in Onyx client management system. Regularly meet or exceed monthly sales goals.Conducts need assessment with clients to gather ideas for needed programs. Acts as a resource for information on sales techniques and standard operating procedure. Influential in the augmentation of a Company’s training curriculum. Assists in the selection of specific programs essential for training.