أيلين Bonifacio

• Liaising with both tenants and landlords to ensure all parties meet all company guidelines.
• Processing leases for renewal and coordinate with tenants to ensure renewal is achieved prior to lease expiry date
• Responsible for accuracy of all prepared leases for all residential properties.
• Processing rental and deposit cheque receipts and responsible for releasing returned cheques and refunds.
• Prepared and filed legal notices to tenants such as evictions, circulars and resident correspondence.
• Met with prospective tenants to show vacant apartments, explain terms of residency, and provide information
• Coordinated tenant move-ins, move-outs, and walk-through of spaces.
• Performed pre-move-in & vacant apartment inspections before final move in approvals to ensure the apartment was in a condition that met company standards.
• Received tenant maintenance service requests and forward request to subcontractors
• Handled resident concerns and complaints to be followed up with solutions. Enforced property rules & guidelines.
• Completed monthly reports for the Manager in charge to review the monthly progress regarding lease renewals and occupancy rate.
• Development of flow charts, leasing procedure and other systems to be imposed
• Administers the marketing of available lease unit

• Manage incoming & outgoing calls.
• Communicating with tenants through various channels
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Focal point for all Maintenance request of tenants
• Assist with day-to-day operations of the leasing department functions and duties. Acting as a reliever in absence of the Leasing Coordinator.
• Provide clerical and administrative support to HR Department (filing, recruitment, documentation)
• Act as a secretary to Manager in Charge

I. Virgin Mobile USA June 2009 - Dec 2009 Inbound Customer Service Representative
• Facilitates inbound calls for pre-paid customers in United States. Pertaining to client’s needs such as: phone Activation (Programming and Troubleshooting), Billing (payment and credit card disputes etc), plan enrollments and adding money on account.
• Handles sales and tracking of orders
• Specializes on customer complaints.

II. HSBC Card Services Jan 2011 - March 2011
Inbound up selling Customer Service Representative

• Accepting calls for customer who is inquiring about HSBC and Orchard Bank Services.
• Assisting customer for credit card application and transactions.

III. Assurance Wireless Dec 2009 - Dec 2010
Inbound Customer Service Representative
• Facilitates inbound calls for a government program in United States. Pertaining to customers’ needs such as: phone Activation (Programming and Troubleshooting), plan enrollments and adding money on account.