Administration Officer
George Washington University
Total years of experience :15 years, 3 Months
Accepted position to relocate to the region and experience living in Qatar. Report
directly to Project manager at GWU, successfully directed and administered day
today operations, provided direction and leadership to all staff to ensure delivery of
quality healthcare services and wellness. Collaborated with Director of Health
Services (Client), and Program manager (Contractor) and achieved set goals.
Ensured the efficient use of diagnostic equipment and support personnel, approved
all work schedules leave request, staff appraisals, counseling and mentoring staff,
and served as a resource and mentor to my staff.
Increased company revenue from $ 471, 000 to $1.8 million per year
through 2 targeted acquisitions and spearheading a lean management system
across the business.
Worked closely with cross-functional teams to reverse a downward trend
in past-due account collections with better automated outreach.
Researched and secured a $500, 000 line of credit. Used resulting free
cash flows to generate an additional $1.4M per year in revenue.
Created a market niche, raised sales by 160% by analyzing existing
programs and redesigning marketing and advertising spending plans
Responsible for Overseeing, planning and directing the rehabilitation program including physical, occupational, and speech/language therapists. Overseeing departmental staff operations, business planning and budget development. Assuring services comply with professional and clinical competency standards, state and federal regulatory requirements. Overseeing inventory, order processing and distribution of products and services, budgeting, and business development.
Achievements:
§ Served as an Interim Regional Director of rehabilitation operations provided needed analysis, training, and established systems, for companywide facilities and helped bring facilities to compliance with state and Medicare rules and regulations. § Remotely and in person managed Multi sites with total capacity in excess of 600 beds. § Increased productivity from 76% to 102%. § Increased Medicare per day reimbursement from $ 376 to $ 486. § Decreased Overtime from 18% to 3%. § Expanded services from five days a week to seven days a week to maximize returns and quality. § Exceeded corporate financial goals by 33%. § Increased patients/families satisfaction from 66% to 99%. § Functioning as a regional consultant for the company provided analysis and resolutions as needed.
University Of Texas Health Care Science Center San Antonio CORF, San Antonio, Texas Administrator Feb. 2007 - Dec. 2009
As the comprehensive out- patient facility administrator (CORF) I worked closely with the Dean of Allied health, the respiratory department chair, the governing board, and others to help develop and manage all aspects of the growth and ongoing operations of the CORF.
Accomplishments:
Led department in creating research specifications and parameters.
Participated in data collections and monitored accuracy and completeness of data collected.
Chaired and Authored CORF (Comprehensive Outpatient Rehab. Facility) Policy and procedures in accordance to Joint commission standards.
Managed Revenue Cycle, decreased billing errors from 53 to 1%.
Developed Web Based patients’ benefit verification processes and patient access. § Participated in research development and data collections.
Increased staff productivity from 57% to 92%.
Established trained cross-functional teams, established competency modules