IT & network administrator
JALCO
مجموع سنوات الخبرة :15 years, 6 أشهر
2019-03 - Current IT & Network Administrator
Jordan Air Motive Company JALCO, amman, amman
• maintaining networks, servers and security programs and systems
• Manage the upgrade and installation of new hardware and software, perform troubleshooting to address any problems with computer systems, and assess viruses and potential threats to a company's network.
• Reproduce issues in our VMs, Hyper-V servers to find the root causes and plan for the fix, when each VM (Windows server) should reflect our employees and service's Customer environment.
• Working on cloud Azure solution Platform and be able to work with support team to resolve and troubleshoot environment problems
• monitor the use of email, create and change passwords, make suggestions for improvements to computer systems, backup data and perform data recovery if needed
• Consolidated, deployed and monitored back office servers and SAN storage, Windows domain infrastructure, directly supporting internal staff workstations and laptops.
• Configuration and maintenance of health of various server, workstation and network systems, Microsoft Exchange and associated email services in addition to the health and operations for backup Environment.
• Updating and monitoring IT user accounts
• Maintenance & management of the Critical Windows based Server Environment.
• Maintaining up to date Antivirus levels on all machines company wide.
• Working on Active Directory accounts, configuration of desktops & laptops.
• Liaising & meeting with external suppliers of IT services.
• Purchasing of IT Equipment and software in line within agreed budgets.
• Supporting a multi-site IT infrastructure of at least 200 employees.
• Maintained and managed Domain Name Service (DNS) for Jalco Active Directory (AD) enterprise
• Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise
• Configured DNS, DHCP, Active Directory, with strong focus on Domain Controller maintenance and configuration for large financial corporation, including Windows Server 2012, 2008, and 2003
• Proficient understanding of related technology areas such as Active Directory, DHCP, DNS, MG Load balancing, Symantec massaging gateway and VMware
• Take full responsibility for over 12 servers and 2 websites.
•Providing business solutions systems for asset management, investment banking and portfolio management.
• support the solutions for international trading and customization financial transnational software to the financial services industry by revolutionized its online brokerage systems with its innovative online trading platform.
•meet the needs and to match the growth expectations of our target customer by developing our services and focus on substantially enhancing of technological capabilities for both internal and external interests.
•provide an end to end service to clients from Pr-Sales phase to services selection and Implementation.
•Verification that the product complies with customer needs and gathering business requirements.
•deal with all incidents, queries and change requests related to the project working on ITIL best practices.
• deal with all customer requirement and change request, and make sure to get all needed satisfaction to make the needed progress and achieve our goals
•Get new challenge to establishing new client service center system, this application system will provide ability for our clients to book tickets through it.
• Collect the needed requirement directly from the customer, review all IT related policies and procedures,
•Work with strategy on defines the KPI’s internally, to meet customer expectations and satisfaction.
• get clear and document SLA procedures between company and clients.
• Deliver client technical support overall project phases to Increased Customer Satisfaction rating.
• initiate and operate the Service Desk team to deal with all incidents, queries and change requests related to the project working on ITIL best practices.
•Developing and Implementing ITIL V3 processes as best practices in the organization work (Started in Service desk, Incident, Problem, and Change management processes.
•Provides the lead role in the planning, development and implementation of new systems maintains and supports existing systems, ancillary applications.
•Contributes to the reliability and sustainability of information and communication resources by designing, developing and implementing effective business solutions. • Using effective communication, technical, and analytical skills the incumbent manages projects, provides technical support including maintenance and upgrading of resources.
• Planning & Managing applications upgrade projects from initiation to closure.
•Gathering business requirements in a proper formal/ informal communications.
•Analyzing user requirements and represented in a clear and concise way.
•Investigating and analyzing system incidents to determine cause of issues and appropriate corrective action.
•Communicating & following-up with related parties to keep our business users posted with all related information.
• Assign staff to resolve operational issues, and, within delegated authority.
•Identifies and evaluates business systems problems and develops solutions.
• Coordinates and/or provides support to systems for various departments.
•Provides the highest level of service and infrastructure availability, ensuring systems and products are properly configured and maintained by performing all Service & Infrastructure Operations activities according to SITA standards and procedures or customer requirements as needed, maximizing customer satisfaction.
•work on window server updates service WSUS to ensure that more that 140 airports are fully Updated.
•Provide Service & Infrastructure Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
•Perform tests on hardware and software components and be responsible for the co-ordination of acceptance testing with customers and third parties.
• Perform change management, configurations, design and implementation of the supported products and systems.
•Implement and deployed (windows server update service, DSM, McAfee Virus scan enterprise & EPO) make sure that all the client are working correctly.
Computer Information systems