Communication Engineer
Ministry of National Guard Health Affairs (MNG-HA)
Total years of experience :14 years, 10 Months
❖ Accomplishment:
▪ Led multiple strategic projects that resulted in patient and employee experience satisfaction, such as projects for automated IVR service, Call recording and billing systems auditing.
▪ Identified and improved methods to satisfy infrastructure requirements through different design methodologies; through participation in the design and technical support groups for project design, planning and implementation.
▪ MNGHA Mega building projects Participated in the project management preparing MNGHA MEGA projects starting from planning, designing, execution, testing and commissioning, project includes \[ KASCH HOSPITAL (350BED) - NEURO & TRAUMA CENTER (176BED) - CENTRAL PATHOLOOGY\] | 2016 - 2023 .
▪ Contact Centers enhancement for NGHA-WR Patient Services, through increasing the number of contact centers by 26+ contact centers, with 100+ Agents, serving 25, 000 patients, this enhancement includes performance improvement, monitoring, auditing, and reporting which resulted in a maximum of five-minute average waiting time. | 2016 - 2012
❖ Responsibilities:
▪ Led and managed a Communication team, with the responsibility to empower the team members to be self-motivated, self-accountable, and have the spirit to be up to date to be capable to innovate and leave an impact in our organization.
▪ Oversee the operation of communication systems, including their availability and reliability, and evaluate and implement the approved plans and designs of the telecommunication systems for new expansions at the NGHA and affiliated facilities.
▪ Support the development of departmental strategy, such development includes internal DPP-Departmental Policy and Procedures, external APP-Administrative Policy and Procedures, also risk management strategy, disaster recovery plan, and communication systems backup procedures.
▪ Project Planning, monitoring, development, and upgrading related communications supporting systems, while maintaining the smooth operation of communication facilities in all Western Region sites through preventive and corrective maintenance.
❖ Accomplishment:
▪ Represented KSA in top electronics international multiple conferences over the world.
▪ Worked in Soft Machines for designing SoC-System on Chip, which was acquired by Intel in 2016 with around $250 Million USD.
▪ Published two IEEE conference papers.
▪ Letter of Appreciation due to effective participation in the awarded Research prize by ALMARAI. | 2012
❖ Responsibilities:
▪ Designed research protocols with research associates; troubleshoot problems as they arose; initiated alternative protocols/approaches and modified existing techniques for better efficiency.
▪ Part of the technology transfer national program to generate electronic design generation which will lead the electronics
design industry in the KSA market through working in the research and development for multiple projects.
▪ Conducted literature research review, compiled information from journals and suggested uses of new techniques of
research and laboratory techniques, consulted with other researchers and techniques to exchange information.
▪ National Initiative “WAAD” Project: "SoC-System on Chip" semiconductor development project| one of the
leading projects in the Strategic Plan for KSA in semiconductor technology transfer, part of the team who got the
opportunity for on-job training as part of KACST collaboration with “Soft Machines” Startup located in California Silicon
Valley” and “SM-Silicon-India Hyderabad Hi-tech-city”, | 2010 - 2014.
▪ Worked as Researcher in multiple projects such: "EARN" Project (Towards Development of Energy Aware
Reconfigurable Wireless Sensor Node architecture), "ZigBee" IP Transceiver Design and development project.
- I gained different experience from different countries (USA, India and Saudi Arabia) specially in the field of digital VLSI design.
- gained Silicon Valley Engineer's Mentality.
- Digital Design with Silicon Valley based Startup Company.
- 4 years of RTL Logic Design experience of multi-million gate ASICs.
- Experience writing specifications and converting them to design.
- Implemented different Southbridge technologies (TPM: AES, DES, 3DES), OPTO controller, SPI.
- SoC's (Architecture, Design, Implementation, Verification, FGPA).
▪ Defined and documented the objectives for the project, determining budgetary requirements, the composition, roles and
responsibilities, and terms of reference for the project team.
▪ Managed changes to the project scope, schedule, and costs using appropriate verification techniques to keep the project
plan accurately updated, and reflective of authorized project changes.
▪ Developing "Administrative support and Archive office" for the "Jeddah Municipality - Main Office" by leading a team to
transform from an old environment to a green technology environment, focused on what is best for the project, employees
and the organization where everything is linked to the strategic objectives of the organization
▪ Enhanced electronics achieving and managing the workflow in that department, resulting in outstanding achievement for
the department.
CISCO Academy traiining: CCENT CCNA R&S CCNA Voice CCNA Security CCNP R &S
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