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عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
Airwin Gile, Agent Contact Center

Airwin Gile

Agent Contact Center·The Bridgeway Firm

الإمارات العربية المتحدة

بكالوريوس, Psychology

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 4 أشهر

Agent Contact Center

أغسطس 2024 - حتى الآن

The Bridgeway Firm

دبي، الإمارات العربية المتحدة

أغسطس 2024 - حتى الآن

• Coordinate staffing schedules across U.S.-based healthcare facilities under the
Communicare Group of Companies, ensuring uninterrupted service coverage and
adherence to operational requirements.
• Serve as a primary point of contact for nursing staff, handling high-volume inbound and
outbound communications related to schedules, attendance, and service continuity.
• Execute over 150 daily communications via phone, Teams, Zoom, and Mitel,
demonstrating strong customer service, clarity, and professionalism in every interaction.
• Resolve scheduling conflicts, last-minute absences, and service gaps promptly to meet
service level expectations and operational timelines.
• Maintain accurate master schedules using OnShift, ensuring data accuracy and
minimizing service disruptions.
• Prepare and distribute daily and weekly staffing reports to management, supporting
informed operational decision-making.
• Monitor staffing levels against labor budgets and resident census, ensuring cost control
while maintaining service quality.
• Actively manage overtime and workload distribution to ensure fair scheduling and
employee satisfaction.
• Conduct onboarding and orientation sessions for newly hired staff, ensuring a positive
initial service experience.
• Participate in daily coordination meetings with Executive Directors and operational
leaders to address service issues and implement solutions.
• Apply strong attention to detail and compliance awareness when handling employee
data and operational records.

مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Service Head Branch Operations Lead

يناير 2020 - يونيو 2024

China Bank Savings Inc.

General Santos، الفلبين

يناير 2020 - يونيو 2024

• Led branch service operations with primary accountability for customer experience,
service efficiency, and compliance with banking policies.
• Acted as the main escalation point for complex customer concerns, complaints, and
service requests, ensuring timely and satisfactory resolution.
• Approved and reviewed loan applications within authorized limits, ensuring accuracy,
policy compliance, and clear customer communication.
• Oversaw end-to-end customer transactions, including account servicing, loan releases,
and after-sales support.
• Ensured completeness and accuracy of customer documentation such as promissory
notes, disclosure statements, and amortization schedules.
• Maintained strict turnaround times for loan processing, achieving same-day to next-day
releases while maintaining service quality.
• Served as co-custodian of cash, ensuring accurate balancing, secure handling, and zero
discrepancies.
• Conducted KYC and AML checks, safeguarding both the institution and customers
through regulatory compliance.
• Utilized Finacle and BOS Loans systems to process transactions, manage accounts, and
support customer inquiries efficiently.
• Supervised and coached service staff to maintain consistent customer service standards.
• Built and maintained long-term customer relationships, contributing to repeat business
and positive customer feedback.
• Coordinated with Relationship Managers and sales teams to ensure seamless service
delivery.
• Ensured clean audit results by adhering to internal controls and SOPs.

مجال الشركة:
البنوك
الدور الوظيفي:
المحاسبة والتدقيق

Marketing Specialist (Customer Acquisition & Service Support)

أكتوبر 2016 - يناير 2020

China Bank Savings Inc.

General Santos، الفلبين

أكتوبر 2016 - يناير 2020

• Supported customer acquisition through consultative selling and needs-based product
recommendations.
• Engaged directly with clients to explain banking products, processes, and requirements,
ensuring clarity and trust.
• Managed customer inquiries from initial contact through onboarding and post-sales
support.
• Executed field marketing activities while maintaining strong service etiquette and
professional representation of the bank.
• Coordinated closely with branch operations to ensure smooth customer onboarding and
account servicing.
• Monitored customer feedback and market responses to improve service approaches and
messaging.
• Assisted customers with documentation requirements, ensuring accuracy and
completeness.
• Maintained organized records of leads, applications, and customer interactions.
• Contributed to meeting branch sales and service targets through consistent customer
engagement.
• Prepared reports and presentations using MS Excel and Word to track performance and
customer trends.

مجال الشركة:
البنوك

Branch Marketing Associate (Customer Service–Focused)

يناير 2015 - سبتمبر 2016

City Savings Bank

General Santos، الفلبين

يناير 2015 - سبتمبر 2016

• Served as a front-line customer service representative for salary loan products, handling
walk-in and referred clients.
• Explained loan features, requirements, and repayment terms clearly to customers,
ensuring informed decisions.
• Assisted customers throughout the loan application and servicing process, from inquiry
to release.
• Handled customer follow-ups, service requests, and basic issue resolution.
• Coordinated with internal departments to ensure timely processing and release of
customer applications.
• Maintained accurate customer records and documentation in compliance with bank
policies.
• Built relationships with partner institutions, ensuring consistent service standards for
endorsed clients.
• Addressed customer concerns professionally, escalating issues when necessary to ensure
resolution.
• Supported branch targets by combining sales initiatives with strong customer service
practices.
• Prepared basic reports and correspondence using MS Office tools.

مجال الشركة:
البنوك

التعليم

Notre Dame of Dadiangas University

مارس 2013

مارس 2013

بكالوريوس، Psychology

الفلبين

Skills

Regulatory Compliance
Expert
Regulatory Compliance
Expert
Team Management
Expert
Team Management
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
Office Management
Expert
Office Management
Expert
Customer Service
Expert
Customer Service
Expert
MS Office
Expert
MS Office
Expert
Document Authentication
Expert
Document Authentication
Expert
Communication
Expert
Communication
Expert
Leadership
Expert
Leadership
Expert
Analytical
Expert
Analytical
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

الانجليزية
متمرّس
التاغلوج
اللغة الأم

التدريب و الشهادات

التدريب
Basic Occupational Safety and Health (BOSH) Training for Safety Officer 1
Department of Labor and Employment
Jun 2022
Certified First Aider
Red Cross of the Philippines
Oct 2023

الهوايات

  • Traveling