sales & Service Manager
Matrix
Total des années d'expérience :20 years, 11 Mois
Ensure adequate staffing of retail sales department
Provide input on Retail sales officer performance to the manager
Provide coaching, mentoring and guidance to Retail sales officer.
Supervising all transaction done by customer service officer
Ensure that customers are provided with high level of service by Customer Care team in accordance with Bank P&P.
Provide pleasant and professional customer service when required.
Provide support and guidance to the Customer Care Executive in handling difficult customers and complex issues.
Report complex issues and customer complaints to the senior Management
Approve ‘Exception Forms’ case to case basis in line with Customer Care Authority