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Aisha AlOdhaibi, Customer Experience - Quality Management Officer

Aisha AlOdhaibi

Customer Experience - Quality Management Officer ·Saudi British Bank (SABB)

Saudi Arabia

Higher diploma, Accounting

Work experience

Total years of experience: 14 years, 10 months

Customer Experience - Quality Management Officer

December 2011 - Present

Saudi British Bank (SABB)

Riyadh, Saudi Arabia

December 2011 - Present

- Adminstartion of CRM/CCMS (Customer Complaint Management System).
- Responsibility for all aspects for the management of quality for the customer complaints management system (CCMS) this include ensuring that customer complaint are being handled appropriately by SABB staff and Aline with all prevailing FIM’s and controls
- Develop/Implement a range of measures/Standards that set out the level of performance quality required for customer handling team.
- Review a random sample of the complaints by each member of the customer care team
- Work with the customer care manager and staff to identify improvement areas directly
- Provide input into the process/procedure for complaint handling
- Responsible for the on-going trainings and development of CCMS users.
Company industry:
Banking
Job role:
Banking

Trainer

April 2011 - July 2011

King Saud University (KSU)

Riyadh, Saudi Arabia

April 2011 - July 2011

In financial department
Company industry:
Primary, Prep, & Secondary School
Job role:
Accounting and Auditing

Education

Technical and Vocational Training Corporation TVTC

July 2011

July 2011

Higher diploma, Accounting

Saudi Arabia

GPA (point): 3.92 out of 5

GPA (point): 3.92 out of 5

.
View attachment

Skills

Risk Management Systems
Expert
Risk Management Systems
Expert
Compliance
Expert
Compliance
Expert
Legal Management
Expert
Legal Management
Expert
Marketing
Expert
Marketing
Expert
Accounting
Expert
Accounting
Expert
Good communication skills & team work oriented
Expert
Good communication skills & team work oriented
Expert
Knowledge of computer applications like MS Word, MS Excel etc
Expert
Knowledge of computer applications like MS Word, MS Excel etc
Expert
Strong Communication Skills both written and verbal.
Expert
Strong Communication Skills both written and verbal.
Expert
Communication Skills
Beginner
Communication Skills
Beginner
Risk Management Systems
Expert
Risk Management Systems
Expert
Compliance
Expert
Compliance
Expert
Legal Management
Expert
Legal Management
Expert
Marketing
Expert
Marketing
Expert
Accounting
Expert
Accounting
Expert

Languages

English
Intermediate
Arabic
Native Speaker

Training and Certifications

Certifications
Retail Banking Professional Foundation Certificate RBPFC
Jun 2015

Hobbies

  • Swimming