Customer Service Representative (CSR)
Abacus Consulting
Total years of experience :7 years, 3 Months
• Deliver world class customer service & build customer satisfaction & loyalty.
• Provide effective & timely resolution of a range of Customer inquiries.
• Strive for one call resolution of customer service issue.
• Complete ongoing training to know about new promotions, service & policy changes.
• Strike a positive & cooperative tone with both customers & coworkers.
• Managing talk time & productivity with 100% quality stats.
• Increase customer experience by providing information on new products, rate plans, & services through up selling opportunities.
• Generate Service Request & escalations as per queries of customer.
• Worked on CRM Sieble & Chriss Express
• Direct/Counter sales on different Malls & Stores as per promotional Campaigns.
• Meeting client & Suppliers to find out about their product or services.
• Researching clients & Markets / Research or product review survey.
• Developing ideas for Marketing strategies & campaigns.
• Product knowledge & details.
• Briefing other staff in the marketing & promotions agency.
• Writing promotional Marketing Material.
• Costing projects as per target & goal.
• Reporting on the campaign progress & judging its effectiveness.
As Sales Coordinator:
• Negotiating & Implementing ideas and discussion to convince client substantially boosting revenue.
• Introducing new products offerings and planning strategies
• Creating seasonal & promotional strategies & Packages to increase sales.
• Identifying new customers & preparing sales budget.
• Able to effectively communicate the benefits and value of a company’s products or services to partners and potential customers.
• Experience of professional presentations to customers either individually or in groups.
• Experience of phone prospecting, and cold calling for leads.
• Excellent communications skills to build relationships with potential new customers and to reinforce ones with existing clients.
• A track record of selling high order value projects.
As Media Coordinator and Planner;
• Communicates with Clients and Suppliers with regards to the rates and other offers by/for the company.
• In coordination with the Media Director, communicates further sales transaction like application of further discounts to the supplier.
• In coordination with the Media Director, makes media plan for clients.
• Monitors advertisements before and after execution.
• Coordinates with the Design Department with regards to the materials/artworks for the advertisement which includes checking the size and format and the design itself
• Handled a high influx of inbound calls within a dynamic call center environment.
• Managed multiple priorities and maintained effective results in a quota driven workplace.
• Responded to customer inquiries and request and resolved issues efficiently & professionally.
• Utilized multiple call center support applications to efficiently assist customers & agent.
• Worked on CRM Sieble & Chriss Express
• Arranging flights, insurance & accommodation.
• Using a booking system to secure Tickets & Holidays.
• Collecting & processing payments.
• Advising clients on Travel arrangements e.g. visas & Passports.
• Sending out tickets to clients.
• Keeping client up to date with the changes
• Dealing with complaints, returns, cancellation etc.
• Handling administrative work of office Independatantly