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Aisha khan, Escalation Lead & Customer Executive

Aisha khan

Escalation Lead & Customer Executive·Blinkit

India

Bachelor's degree, Commerce

Work experience

Total years of experience: 1 years, 1 months

Escalation Lead & Customer Executive

May 2025 - May 2026

Blinkit

Lucknow, India Remote

May 2025 - May 2026

• Led the resolution of customer escalations, ensuring swift and effective handling of complex issues to enhance client satisfaction.
• Engaged directly with clients to identify and address their concerns, fostering strong relationships and trust.
• Delivered exceptional customer support as a Customer Executive, consistently meeting service excellence standards.
• Demonstrated professionalism and composure in high-pressure situations, contributing to a positive customer experience.
• Developed strong data entry skills through meticulous record-keeping and documentation, supporting HR processes efficiently.
• Collaborated with cross-functional teams to streamline customer service operations and improve overall service delivery.

Company industry:
Distribution, Supply Chain & Logistics

Education

Avadh Degree Girls College

May 2015

May 2015

Bachelor's degree, Commerce

India

Cathedral Sr. Sec. School

April 2012

April 2012

High school or equivalent, Commerce

India

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
ESCALATION MANAGEMENT
Intermediate
ESCALATION MANAGEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LIFELONG LEARNING
Intermediate
LIFELONG LEARNING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate

Hobbies and interests

Learning New Skills
Gardening,
Reading Books,