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Aissa Taki Eddine MOHAMMED CHERIF, Information Technology Operations Lead

Aissa Taki Eddine MOHAMMED CHERIF

Information Technology Operations Lead·EWS (Apex Health) – Military Medical City Hospital

Qatar

Master's degree, Master's Degree in Computer Science Networks and Telecoms

Work experience

Total years of experience: 12 years, 2 months

Information Technology Operations Lead

May 2023 - Present

EWS (Apex Health) – Military Medical City Hospital

Doha, Qatar

May 2023 - Present

• Strategic IT Operations Lead with a proven track record in enhancing service delivery and operational efficiency.
• Skilled in managing high-performing teams to deliver reliable and secure IT services in complex environments.
• Focused on strengthening service delivery frameworks to improve organizational performance and customer satisfaction.
• Expertise in ensuring business continuity through effective governance and structured operational processes.
• Experienced in leading large-scale transitions, driving continuous improvement initiatives to optimize IT service management.
• Committed to fostering a culture of collaboration and innovation within IT teams to achieve strategic goals.
• Proficient in leveraging technology to enhance service desk operations and overall IT management.
Company industry:
Medical Hospital
Job role:
Information Technology

Senior IT Support officer

October 2022 - May 2023

Apex Health - The View Hospital

Doha, Qatar

October 2022 - May 2023

• Established a robust support framework during deployment, delivering continuous assistance to over 500 end users, leading to a notable reduction in activation-related issues and boosting operational productivity.
• Collaborated with a diverse team of 12 stakeholders to implement feedback loops within project workflows, facilitating real-time adjustments and improving project delivery timelines by 20% across various departments.
• Led the successful transition from a Senior IT Support Officer to roles including Service Delivery Manager, IT Service Desk Manager, and IT Manager, showcasing adaptability and leadership in IT service management.
Company industry:
Medical & Healthcare Equipment

Computer and Software Engineer

May 2019 - June 2022

Wilaya of TISSEMSILT

Tissemsilt, Algeria

May 2019 - June 2022

• Spearheaded troubleshooting initiatives for software, hardware, and network issues, achieving a 94% end-user satisfaction rate and enhancing overall service quality.
• Led and mentored a team of 6 IT technicians, overseeing the successful installation and configuration of computers, servers, and printers for over 70 employees, fostering a collaborative work environment.
• Optimized the IT ticketing system, streamlining processes and reducing resolution time by 35%, significantly improving service delivery efficiency.
• Developed and maintained comprehensive IT support documentation and user guides, empowering users and enhancing the knowledge base for the IT team.
Company industry:
Administration Support Services

Computer and Network Enginee

April 2016 - May 2019

DTN Company of TISSEMSILT , ALGERIA

Tissemsilt, Algeria

April 2016 - May 2019

• Oversaw and optimized network performance across LANs, WANs, and wireless environments, achieving a significant improvement in efficiency.
• Executed comprehensive troubleshooting for network, software, and hardware issues, ensuring seamless operations for over 60 workstations.
• Managed firewall configurations, updated antivirus solutions, and implemented robust data security measures, safeguarding critical organizational data.
• Partnered with third-party support teams to enhance service delivery and resolve complex technical challenges, ensuring high-quality IT service management.
• Developed and maintained documentation for network infrastructure and processes, facilitating knowledge transfer and continuous improvement in service delivery.
Company industry:
Administration Support Services

Computer & Software Engineer

January 2014 - May 2016

Daira of Tissemsilt

Tissemsilt, Algeria

January 2014 - May 2016

Company industry:
Administration Support Services
Job role:
Information Technology

Education

Ibn Khaldoun University Of Tiaret

June 2013

June 2013

Master's degree, Master's Degree in Computer Science Networks and Telecoms

Algeria

View attachment

University Of Tiaret

January 2013

January 2013

Master's degree, Computer Science (Networks & Telecoms)

Algeria

Ibn Khaldoun University Of Tiaret

June 2011

June 2011

Bachelor's degree, Bachelor's Degree in Computer Science

Algeria

View attachment

University Of Tiaret

June 2011

June 2011

Bachelor's degree, Science

Algeria

Skills

IT Project Management
Expert
IT Project Management
Expert
problem solving skills
Expert
problem solving skills
Expert
Customer Service
Expert
Customer Service
Expert
IT Technical Support
Expert
IT Technical Support
Expert
IT Service Management
Expert
IT Service Management
Expert
Microsoft Outlook
Intermediate
Microsoft Outlook
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Service Request Management
Intermediate
Service Request Management
Intermediate
Microsoft SharePoint
Intermediate
Microsoft SharePoint
Intermediate
Incident Management
Intermediate
Incident Management
Intermediate
IT Opearations
Intermediate
IT Opearations
Intermediate
Project Mangement
Intermediate
Project Mangement
Intermediate
SAP
Intermediate
SAP
Intermediate
IT Asset Management
Intermediate
IT Asset Management
Intermediate
End user training
Intermediate
End user training
Intermediate
Creative Problem Solving
Intermediate
Creative Problem Solving
Intermediate
OLA
Intermediate
OLA
Intermediate
SLA
Intermediate
SLA
Intermediate
Change Management
Intermediate
Change Management
Intermediate
Microsoft 365
Intermediate
Microsoft 365
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
SECURITY SYSTEMS
Expert
SECURITY SYSTEMS
Expert
DATA SECURITY
Expert
DATA SECURITY
Expert
INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
INSTALLATION
Expert
INSTALLATION
Expert
OPERATIONS
Expert
OPERATIONS
Expert
SYSTEM SOFTWARE
Expert
SYSTEM SOFTWARE
Expert
NETWORK PERFORMANCE
Expert
NETWORK PERFORMANCE
Expert
Service Management
Intermediate
Service Management
Intermediate
computer hardware troubleshooting
Intermediate
computer hardware troubleshooting
Intermediate
IT Ticketing Systems
Intermediate
IT Ticketing Systems
Intermediate
Troubleshooting
Expert
Troubleshooting
Expert
Windows 10 , 11
Expert
Windows 10 , 11
Expert
Networking (LAN , WLAN , VPN )
Intermediate
Networking (LAN , WLAN , VPN )
Intermediate
Databases Administration
Intermediate
Databases Administration
Intermediate
Active Directory
Intermediate
Active Directory
Intermediate
Microsoft Teams
Expert
Microsoft Teams
Expert
Time Management
Expert
Time Management
Expert
REDUCTION (COMPLEXITY)
Expert
REDUCTION (COMPLEXITY)
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
RESOURCE ALLOCATION
Expert
RESOURCE ALLOCATION
Expert
DIAGNOSTIC TOOLS
Expert
DIAGNOSTIC TOOLS
Expert
ACCOUNTABILITY
Expert
ACCOUNTABILITY
Expert
ONBOARDING
Expert
ONBOARDING
Expert
COLLABORATION
Expert
COLLABORATION
Expert
TIMELINES
Expert
TIMELINES
Expert
INTRANET PORTAL
Intermediate
INTRANET PORTAL
Intermediate
Risk Management
Intermediate
Risk Management
Intermediate
Project Scheduling
Intermediate
Project Scheduling
Intermediate
IT Policies
Intermediate
IT Policies
Intermediate
Business Communications
Intermediate
Business Communications
Intermediate
Accountability
Intermediate
Accountability
Intermediate
Team Collaboration
Intermediate
Team Collaboration
Intermediate
ITSM
Intermediate
ITSM
Intermediate
SOP
Intermediate
SOP
Intermediate
ITIL
Intermediate
ITIL
Intermediate
Information Security Awareness
Intermediate
Information Security Awareness
Intermediate
IT Service Desk
Intermediate
IT Service Desk
Intermediate
Operating System
Expert
Operating System
Expert
BUSINESS CONTINUITY
Intermediate
BUSINESS CONTINUITY
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
STRUCTURED PROGRAMMING
Intermediate
STRUCTURED PROGRAMMING
Intermediate

Social profiles

Facebook
Facebook
facebook.com/Aissa.TakieddineMEDCHERIF

X
X
twitter.com/TakiAissa

Instagram
Instagram
instagram.com/aissa_takieddine/?hl=fr

Behance
Behance
behance.net/aissa_takieddine

Languages

Arabic
Native Speaker
English
Intermediate
French
Intermediate

Training and Certifications

Certifications
ITIL® 4 Foundation Certified — PeopleCert
ITIL® 4 Certified
ITIL® Foundation Certificate in IT Service Management
Sep 2024 - Sep 2027
Show credentials

Hobbies

  • Video Editing
  • Graphic Design (Adobe Photoshop , Illustrator , InDesign )
  • Content Creation
  • Photography
  • Vlogs