Customer Service Executive
Skycom Express LLC
Total years of experience :1 years, 7 Months
Currently working as Customer Service Executive in Skycom Express LLC. ( Dec 2011 till date)
Job Profile
❖ Deal with all incoming client questions and queries by phone or email.
❖ Deal with destination countries regarding bookings and consignments.
❖ Provide a professional and efficient service at all times.
❖ Liaise with various internal departments and destination countries regarding client issues.
❖ Take and make bookings for clients, manage shipments and provide PODs.
❖ Fully manage and resolve customer issues to mutual satisfaction at all times.
Assisting and clarifying customer queries.
Manifesting and data entry.
Keeps tab on stock available and replenishes them as required.
Assigning work to various work stations based on business requirements
Worked as Office Executive at B & M House of Riviera FZCO ( Jan 2011 - Feb 2011)
❖ Customer service.
❖ Accounting responsibilities.
Currently pursuing Final year in Bachelor of Business Administration (BBA) at London City College under Madonna University, UK.
Successfully Completed Airline Passenger Handling Course with Distinction from Emirates Aviation College
Currently pursuing IATA / UFTAA from Skyline College (Sharjah)
Secondary School Certificate (+2) passed with Distinction in 2009.
High School Education (10th grade) ICSE / ISC passed with First class in 2007.