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Aiza Potot, TELEPHONE INTERVIEWER

Aiza Potot

TELEPHONE INTERVIEWER·DYNATA

Philippines

Bachelor's degree, English

Work experience

Total years of experience: 3 years, 9 months

TELEPHONE INTERVIEWER

February 2026 - Present

DYNATA

Cebu City, Philippines •Remote

February 2026 - Present

Conduct data gathering, public opinion
Company industry:
Market Research

Financial Advisor

January 2025 - January 2026

Concentrix - Philippines

Cebu City, Philippines

January 2025 - January 2026

Assisted customers with banking, debit card, and online account concerns through inbound and outbound communication channels. Investigated and resolved customer bank issues while maintaining compliance with company policies and security procedures.
Company industry:
Accounting

MATTER EXPERT

September 2022 - December 2024

TASKUS

Tagbilaran City, Philippines

September 2022 - December 2024

Served as an escalation specialist supporting both new and tenured team members. Provided coaching, mentoring, and process guidance to improve team performance. Managed customer concerns involving payments, order tracking, refunds, and returns.
Company industry:
Business Process Outsourcing (BPO)

Education

BOHOL ISLAND STATE UNIVERSITY MAIN CAMPUS

August 2022

August 2022

Bachelor's degree, English

Philippines

GPA (rating): Excellent

GPA (rating): Excellent

Skills

Customer Care
Expert
Customer Care
Expert
Teaching
Intermediate
Teaching
Intermediate
Organizing
Expert
Organizing
Expert

Languages

English
Expert