Sr. Customer Relations Executive
Professional Career
Total years of experience :10 years, 6 Months
Create and maintain strong relationships with customers.
Help the company to achieve group goals.
Organize work schedule
Manage technicians
Giving proper solution for complaints
Market new customers and convert them to new projects.
Maintaining client payments on behalf of the company
Undertaking Admissions for nursing for all patients and returning
patients to ensure all required clinical information is available to the
admitting nurse. This includes the data entry to create accounts for the
new patients which are subsequently made available to all nursing staff.
Resolving Queries /complaints regarding Admission/Transfer/discharge,
room category.
Collection of cash on IP Advance /discharge settlements, ensuring
customer satisfaction by giving offers of discount or better facility if
needed.
Maintaining good customer relationships via phone and direct interface
waiting for admissions or Room transfer.
Advice customers of the service provided.
Staying current on the latest developments trends and regulations in the
pest control industry.
Site inspection and pest identification.
Responsible for achievement of Business targets through Customers and
End Users.
Deliver pest management services to commercial and residential
customers by performing applications and inspections and providing
exceptional customer service.
Documented all work performed and submitted reports to service
and office manager.
Developing estimation, quoting for each project, collection of
payments, and reporting to finance management.
Setting up meetings with new clients, Negotiated with customers and
clients on behalf of the firm.
Negotiating the terms of agreement and closing sales.
Representing the organization at trade exhibitions, events, and
demonstrations.
To maintain customer satisfaction by controlling subordinates'
work.
Preparing the goods as per schedule for the next day.
Develop individual & team goals and implement plans to carry out
objectives.
Mentoring & monitoring the performance of team members to
efficiency in process operations and meeting of individual & group
targets.