Operations Manager
True East Mining Company
Total years of experience :11 years, 5 Months
** Key Responsibilities:
• Designing, creating, and managing SOPs, SLAs, and reports with quality assurance of execution
• Risk assessment analysis and mitigation prior to new initiatives, analyze resolution alternatives and implementing solutions
• Establish and define core administration functions, and direct collaboration with senior leadership on strategies development
• Enhancing business performance and accountable for implementing effective strategies
• Track and measure KPI’s along managing resources to ensure efficient operations
• Sustained the optimal utilization of resources and inventory management aligned with the operations requirements
• Leading the debt recovery process, ensuring timely payments, and resolving reconciling invoices
• Studying historical financial information to conduct comprehensive operational reports
• Optimizing suppliers cross-channel communications, leading business logistics, and analyzing inventory status
• Co-facilitated in the hiring process of qualified talents for productivity growth
• Monitor associate performance and provide coaching/training
** Achievements:
• Bidding success of exploration program projects for Maaden and Saudi Geological Survey - years 2023 & 2024
• Participated in the strategic initial investment stages of the Manganese Factory Project in Egypt (60% progress March 2024)
• Optimized projects’ tools inventory reporting and controlled utilization standards by 90% accuracy
• Established SOP documentations setup
• Promoted the omni channel customer experience with significant efficiency increase by over %152 continuously
**Key Responsibilities:
• Leading the execution, direction, and coordination for the route of the e-commerce, non-food, and food departments via 3PL team
• Assignment of drivers and planning/supervising the line haul with the main warehouse and last mile delivery
• Monitor and report on transportation KPIs and targeted performance
• Managing the fleet operations and maintenance schedules alongside maintaining comprehensive database of all transportation activities
• Evaluating inventory requirements and collaborating with internal and external stakeholders
• Efficient control of the transportation budget to ensure funds expenditure are properly utilized
• Reviewing safety procedures and ensuring drivers compliance with laws and industry standards
• Assessing the performance of the delivery team and providing recommendations for career development
**Achievements:
• Leading the initiation of Amazon project of the e-commerce department in Dammam and Riyadh DC facilities
• Sustained project performance and exceeded GCC region KPI record of 96% success rate
• Planned and succeeded significantly in the Saudization initiative for the delivery team and managed its expansion by 100%
• Aramco 3PL project oil drums delivery success rate (weekly and monthly growth)
• Teamed up on an integrated transportation project with the FMCG and 3PL supply chain teams consecutively
**Key Responsibilities:
•Managing the day-to-day operations, warehouse facility, and team staff
•Analyzing and optimizing logistical procedures and troubleshooting
•Develop and lead the operations team to deliver standard of operational excellence across all targeted KPIs
•Planning last-mile distribution routes for parcels on-time delivery, with efficient and cost-effective performance
•Cross country team leadership and branches supervision
•Extensive monitoring of line-haul operations with third-party service providers
•Sustain continuous communication channels while maintaining and strengthening relationships with all clients
**Achievements:
• Established the business model and SOP documentation
• Increased the client’s data base by 600% in an annual period
• Introduced new service lines
• Launched warehouse fulfillment service for Riyadh customers
• Implemented the outsource initiative and crowd delivery in Jeddah
**Key Responsibilities:
• Manage and lead team members to ensure precise procedures followed by achieving company goals, applying effective practices, and meeting deadlines
• Assessing team performance to enhance workflow efficiency with management alignment
• Develop strategies to promote team members’ adherence to company regulations and achieving KPI targets
• Uphold customer framework and guarantee proper placement of customers’ database
• Ensure high level of customer contentment and experience by providing a significant SLA
• Monitoring proposals and quotations to potential customers, analyzing data, and setting plan based on data and outcomes, while identifying future business growth opportunities
• Achieving predetermined targets, expanding new market reach, and improving customers relationship
**Achievements:
• Temperature control service for medicines shipping (Bio box lunching project member)
• Domestic prepaid airway bills quarter sales target (Unbeaten record till date 12, 000 SAR)
• New tiers contract structure project co-leader and co-initiator of newly setup team project
• E-commerce training instructor for sales teams and new joiners
• Company representative at exhibition venues
**Key Responsibilities:
• Promoting market engagement and educating outstanding undergraduates in order to generate highly qualified and productive outputs
• Planning activities, imparting knowledge, and enhancing the abilities of the Saudi Royal Air Force Officer trainees
• As of September 2013; Started as an accountant intern assigned to carry out duties related to data entry, accounts payable, and procurements
**Achievements:
• Marketing Team Leader
• Academic assistant and training center trainer
Masters of Business Administration (MBA) at Al-Faisal University, Prince Sultan College for Business, Jeddah
2009-2013 - Bachelors in Finance Al-Faisal University, Prince Sultan College for Business and Tourism (GPA 4.82/5) *First Class Honor’s List *
American High School Diploma
