Workshop Manager for Service Center
Enhanced Engineering & Multi-Technologies Co
مجموع سنوات الخبرة :16 years, 4 أشهر
Jan 2010 till Date
Enhanced Engineering & Multi-Technologies Co
Position Held
Workshop Manager for Service Center
• HP Service Manager versions: SM7.01, SM7.10, SM7.11, SM9.21, SM9.30
• Peregrine Service Center versions: 1.x, 2.x, 3.x, 4.x, 5.x, 6.x
• Server Platforms: Windows, HP-UX, AIX
• Server, P4
ITSM Disciplines Implemented
• Service Desk Management
• Incident Management
• Problem Management
• Change Management
• Service Catalog
• Request Management
• Service Level Agreements
• Knowledge Management
Experienced Project Roles
• Product Implementation
• Application Upgrades
• Team Lead (Mentoring)
• Project Management
• Requirements Gathering
• Performance Tuning
• Process Improvement (ITIL)
• Training
June 2008 to Dec 2009
Al Alamiah Technologies Group
Position Held
Workshop Manager for DELL and HP Service Centers
Responsibilities and Duties
• Managing the Workshop as ATG is service providers for HP, DELL, VIEWSONIC,
BENQ and JVC.
• Maintaining Annual Service Contracts from different Clients
• Making Business Development Plans and Forecasts.
• Presales Consultancy
• Direct Sales.
• Spare Part Management
• Time Management
• Client Meeting
• Customer Relation Management.
January 2007 to June 2008
Bader Al- Mulla & Brothers Company, Kuwait
Current Position
IT Consultant /Sales Coordinator
Responsibilities and Duties
• Sales coordination and controlling the sales team.
• Maintenance and administration Sales and service contracts.
• Giving on call support to all our customers.
• Providing consultancy to all customers in IT related enquiries.
• LG-NORTEL IPEBX and PBX Sales.
• LG-NORTEL Telephony System Installation and Configuration.
• RFID Asset tracking, traffic control configuration.
• Support for valid clients with
Apr 2001-Dec 2006.
Enhanced Engineering and Multi-Technologies Company, Kuwait.
Position Held
Workshop Manager.
Responsibilities and Duties
• Maintenance and administration of LAN, WAN, Pc and server Hardware, Printers and Plotters.
• Maintenance and administration of Windows XP, Win 2000, Win 2003 Server
• Giving on call support to all our customers on networks and server.
• Providing consultancy to all customers in IT related enquiries.
• Board and Chip Level Troubleshooting
• Silicon Graphic System Installation and Troubleshooting. (major projects Handled in Kuwait Oil Company)
• KNET Terminal Servicing and Installation
• MICROS FIDELIO System Installation Configuration and Troubleshooting (Major
Project Handled in Star Bucks)
Dec 1998 - 2000 Dec.
KERT Foundations, Bombay, India
Position Held
Hardware Technician
Responsibilities and Duties
• Maintenance and administration of LAN, WAN, Pc, Printers.
• Maintenance and administration of Windows 98
• Giving on Desktop support to all users in the networks
• Board and Chip Level Troubleshooting of Printers, PC Boards, UPS,
Monitors, Power Supplies
• Printers and Pc Hardware maintenance and Support
• Trouble shooting
1996 Dec - 1997 November
KRNEL, Bombay, India
Position Held
Jr. Site Engineer.
• Installation and termination of optic fiber cables.
• Cable Splicing
• Board and Chip Level Troubleshooting,
• PCBoards, UPS, Monogram terminals & Power Supplies repairing
• SKILLS
• I have gained excellent communications skills gained through diverse
forms of employment, in dealing with clients, staff, management and contractors.
• Good working experience in different Operating Systems such as Win98,
WinXP, Win NT Srv/Wks, Win2000 Srv/Prof, Win 2003
• Have done installations and configurations of different Client/Server,
Stand alone application software's in internet and intranet environment.
• A strong understanding of TCP/IP and Packet routing, popular protocols
SMTP, DNS, DHCP, POP3, FTP, SNMP etc
• Good working knowledge in different WAN and LAN devices.
• Considerable problem solving skills and experience developed through the planning, implementation and maintenance of various Data Networks.
• Board and chip level trouble shooting of various PC boards, Power
Supplies, Monitors (Normal and LCD), Printers (Laser, Network, DeskJet,
Dot Matrix, Plotters, Thermal Printer, Bubble Jet)
• Ability to manage large IT projects, including projects outside my sphere of knowledge, in a customer focused manner.
• A demonstrative ability to work efficiently as a member of a team, as a
team leader and unsupervised, including sole management of critical
customer relationships.
• A pro-active attitude to IT technology and an understanding of getting
solutions right first time.
• A unique view of Server Based computing technologies from both a
tactical and strategic perspective.
•
• Presently doing MBA from Sikkim Manipal University