Ajay Kumar

• Architected an AI-powered self-service developer platform, integrating multi-agent workflows across Trino, S3, Airflow, and
Kubernetes to automate 70%+ of BAU operational tasks.
• Led migration of big data workloads to containerized, Kubernetes-orchestrated deployments — building and hardening
container images and establishing containerization best practices adopted across 10 regions.
• Built AI-driven root cause analysis (RCA) tooling that fused LLM reasoning with monitoring and operational signals,
improving diagnostic speed and accuracy for on-call engineers.
• Built and delivered an enterprise-grade Retrieval-Augmented Generation (RAG) pipeline supporting reliable AI workflows at
scale.
• Engineered a Snowplow open-source deployment to replace a commercial subscription, improving telemetry ingestion
elasticity and saving the organization ~$500K annually.
• Established enterprise-wide monitoring, alerting, and DevSecOps tooling standards for all Big Data teams, accelerating
incident detection and cuting MTTR by 60%.

• Served on the Global DevOps Architectural Council, shaping architectural vision and strategic roadmap for enterprise
DevOps and developer-tooling transformation initiatives.
• Built and led an India offshore infrastructure team from inception to 15 engineers within 18 months, achieving a 95%
project success rate.
• Architected a common DevOps platform, improving code quality by 30% and accelerating delivery cycles by 40% through
standardized tooling and automation.
• Led technical hiring, offshore team management, and stakeholder collaboration across client and on-site teams.
• Championed Scrum practices across distributed teams in India and the United States.

• Led an 8-engineer technical support team for Flipkarts Ads platform, establishing SOPs, SLAs, and DevOps processes that
improved incident response time by 40%.
• Built and maintained scalable distributed backend services and MySQL clusters supporting 10M+ daily ad impressions at
99.9% uptime.
• Partnered with business and engineering teams to ship product enhancements that grew ad revenue 18% quarter-over
quarter.

• Collaborated cross-functionally to enhance customer and seller search experience, increasing search conversion by 12%;
established Jenkins CI/CD pipelines automating UAT environment setup and upgrades, reducing provisioning time by 60%.
• Mentored a team of 8 engineers on production best practices, incident management, and troubleshooting.
• Partnered across Finance, Business Development, Product, and Audit teams to deliver tech solutions for monthly financial
closure, cuting closure time by 20%, while maintaining 99.5% uptime on core systems supporting 1M+ daily accounting
transactions.

• Managed critical incidents end-to-end with 98% SLA adherence for BMW Groups middleware/web infrastructure (Apache,
GlassFish, WebLogic, F5 BIG-IP), cuting incident recurrence by 25%.
• Coordinated planned changes across service, change management, and operations teams, achieving a 100% change success
rate across 200+ quarterly deployments.
• Built Oracle-based reporting, UNIX/PL-SQL automation, and Splunk-based monitoring for production systems, cuting
manual reporting time by 35% and improving monitoring coverage by 40%.