Business Consultant
Tech Mahindra Ltd
Total years of experience :14 years, 7 Months
Currently associated with TechM since last 5.6 years. Have excellent exposure into Presales and Delivery functions where in
Presales Consulting I worked with Enterprise Mobility, Retail Vertical Practice in the past. Deputed in UK for an engagement
Project - Nissan has digital dealership tool (iPad based app for dealership’s sales executives) which they call it NCAR / ICAR
(Infinity Brand) being used to sell cars in NA Market. Now as part of global roll out Nissan want to make NCAR app as Product
which can be easily rolled out across various other markets with no or minimal market specific customizations to achieve
quick go to market.
Responsibilities -
▪ Elicit business requirements from Business/product owner stakeholders and formulate the Epics and User Stories for the
entire product.
▪ Groom market wise product backlog features and user stories, drive product evolution and long-term value.
▪ Be accountable for user acceptance testing, user training and product rollouts across markets.
TechM’s Automotive Manufacturing Vertical working
Our Client had embarked upon a journey to transform their current levels of customer experience to a
new level through their esteemed program called “World Class Service Recovery (WCSR)”
Zensar’s Retail Product Suite ‘SmartShop™’ is an end-to-end Retail Management software suite.
▪ Conducted Channel Partner Training of SmartShop to Harel Mallac Bureautique, Port Louis Mauritius.
SmartShop Implementation Project. Client: Leading Textile and Apparel Brand in South India. Responsibilities:
▪ Conduct requirement discovery workshops with SME’s from Sales, Purchase, and Warehouse departments.
▪ Creating Business Requirement Document (BRD) based on the Business Process Study.
▪ Implement SmartShop PoS, Back Office solution across 15 Stores and Head Office module at Head Office.
Develop After Sales Services Business Processes tracking Product and integrate it with ETP’s Retail Suit
(