Ajay Kumar

• Own delivery of a $50M+ multi-year applications modernization program for a UAE federal client, leading 150+ engineers
across 12 squads to consistent on-time, on-budget outcomes.
• Architected a GenAI conversational layer (RAG, Azure OpenAI, agent orchestration) — lifted user experience 30%, cut L1/L2
ticket volume 35%, and reduced run cost 20%.
• Stood up a Agile based delivery model with embedded DevSecOps and AI-assisted engineering — doubled release velocity,
beat every SLA, and lifted predictability above 95%.
• Implemented continuous delivery improvement initiatives, leading to measurable gains in innovation adoption and CSAT

• Led design, deployment, and integration of public and hybrid cloud solutions (AWS, Azure, IBM Cloud) aligned with business
outcomes and ROI.
• Provided pre-sales cloud advisory, collaborating with cross-functional technical and sales teams to define solution architecture
and business value.
• Engaged with C-level executives to present cloud strategies, ROI, and cost optimization opportunities.
• Authored technical documentation, solution proposals, and presentations for clients and partners.

• Led solutioning for application development, modernization and managed services for enterprise clients across multiple
geographies (North America, Europe, Middle East, Africa, Asia Pacific).
• Managed global teams providing end-to-end pre-sales and solution delivery for digital transformation programs and complex
application managed service solutions.
• Designed and implemented solutions for high-profile clients including British Airways, Etihad Airways, First Abu Dhabi Bank,
ExxonMobil, Airtel Africa, Bharti Airtel India, Waitrose, True Telecom, Orange France, and more.
• Established standardized frameworks for digital solutions, engagement models and operational excellence across India practice.

• Managed end-to-end delivery of digital transformation programs for a major telecom client, including AMS, application
modernization, and operational improvements.
• Coordinated multi-regional teams, ensuring high-quality execution, adherence to timelines, and customer satisfaction.
• Developed a GSMA award-winning mobile application (My Airtel App), achieving record downloads for any B2C app.
• Implemented process optimization and governance frameworks, enabling program recovery and successful delivery of
multimillion-dollar initiatives.

• Delivered software development and integration programs for global banking and telecom clients as part of TCSs consulting
practice.
• Owned full project lifecycles as Assistant Consultant and IT Analyst — defining solution architecture for core banking and
payments platforms.
• Worked onsite at Nordea Bank, Denmark for 18 months as lead SOA Designer.

• Spearheaded enterprise application design and development as Senior Software Engineer, driving delivery for finance and
telecom clients.
• Developed end-to-end modules using Java, EJB, Struts, and Spring, ensuring high system reliability and performance.
• Collaborated with cross-functional teams to meet aggressive delivery timelines and stringent quality benchmarks.