Ajaya Shrestha

Front Desk :
Assisted guests with check-in and check-out procedures.
Handled guest emails including inquiries, reservation and handled
complaints professionally.
Handled VIP guests, ensuring personalized service and smooth
coordination with different departments.
Maintained clear & polite communication with guests & colleagues.
Telephone operator:
Coordinated with housekeeping, reservations, and concierge teams
to ensure guest satisfaction.
Managed Message Box operations in Opera PMS to ensure accurate
guest communication and follow-up on requests.
Managed internal and external telephone calls professionally.
Provide accurate information & Transferred calls to appropriate
departments.

Assisted front office team in guest reception and daily operational
support.
Supported administrative front desk tasks and reservation assistance.
Developed strong customer service, communication, and teamwork
skills in a luxury hotel environment.