IT Support Engineer
MRF
Total years of experience :5 years, 7 Months
• Managed the overall administration of Windows System applications.
• Performed various troubleshooting and maintenance operations in Windows Server environments.Installing and configuring computer hardware operating systems and application.
• Monitoring and maintaining computer systems and networks.
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up - Systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults replacing parts as required.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Installing and configuring computer hardware operating systems and application.
• Monitoring and maintaining computer systems and networks.
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up - Systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults replacing parts as required.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issue.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• Testing and evaluating new technology.
• Conducting electrical safety checks on computer equipment.
• Installing and configuring computer hardware operating systems and application.
• Monitoring and maintaining computer systems and networks.
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up - Systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults replacing parts as required.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
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• Installed of latest versions of Operating Systems on demand, per requirements of the clients.
• Sorted complex issues pertaining to hardware and network failure - Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information.
• Produced new system and network designs for clients.
• Proven ability to administrate and control the operation.
• Proficient in MS Word, Excel, Power Point, MS Access VBA,
Outlook and Project
• Expertise to configure and maintain the computer based information systems.
• Excellent communicator and ability to relate well with people at all levels.