Senior Technical Support Engineer
BJ Group
Total years of experience :21 years, 9 Months
Executing with the assistance of 4, managing Help-Desk & Network Support Services for 50 Clients in the organization across UAE.
Planning, Designing and Implementing Network Infrastructure for LAN and WAN with Structural cabling and necessary equipments
Installing & Configuring Active Directory Services with Windows 2008 Server and windows 2003 Server in new servers
Installation and configuration of DHCP, WINS and DNS services
Create user, Group, Organization Unit, computer accounts and NTFS permissions
Implement and managing the securities and policies.
Installing configuring and managing Microsoft Exchange server.
Installing and configuring Dynamic DNS service in client servers and creating DMZ with the ADSL router for remote monitoring and management. Have good foundation expertise upon all networking fundamentals like TCP/IP
Installing and configuring Internet Video camera and DVR to access the camera from any location through web.
Installing and configuring Plotters, Network printers and locally attached printers in the client locations
Configuring firewall and content management devices.
Doing Annual Maintenance to the clients in a regular basis.
Configuring ADSL modems and VPN devices for network connectivity.
Installing wireless devices including Wireless Access point, Range Extenders, Grid antennas, Andrew antennas and wireless 2.4/5.8 radios.
Installation and Configuration of Internal and External Tape Drive for servers.
Diagnostics all network problems including breakdown and Trouble shooting
Installing and configuring and managing IPSEC vpn devices and Clients
Installing Firewalls and configuring policies and enabling services like Content management, gateway antivirus, Intrusion prevention etc.
Technical presentations and sales promotion.
Keep and develop existing relationships.
Provided application assistance and training for many software products, segmentation and databases systems.
Obtain the maximum levels of consumers' satisfaction by ensuring them with product supports
Supply necessary training and technical knowledge for delivering standard product support to the consumers.
Waterman International - Dubai, UAE
IT System Support Engineer (Jul 2007 - February 2009)
Job Profile: • Executing various activities with the assistance of 2, reporting to the IT Manager and providing Help-Desk & Network Support Services for 200+ End-Users in the organization across UAE and Oman.
• Administration & Establishment of VPN Connections to multiple branch offices and Administration and Support: • Novell based file, print, mail and web Servers.
• CA Escm proxy server.
• HP Data Protector Server Backups.
• Cisco Call Manager Express Router and Phones.
• Analyzed the Internet Bandwidth Usage & provided the Management with the list of Users abusing the Internet facility and significantly installed a complete Network Environment with Switch, Printers and Centralized Data Storage for Al Bustan Site Office.
• Efficiently installed & configured Cisco IP Phones with Cisco Call Manager Express
• Installed and configured HP Data Protector Backup Software ensuring the proper backups are performed.
• Configured and maintained VPN through leased line to Sydney and Dubai Office.
Sajaa Gas Pvt. Ltd. Co. - Sharjah, UAE
System Administrator (Feb 2006 - Jun 2007)
Job Profile: • Reported to the IT Manager / GM, responsible for the entire IT setup of Sajgas (one of Dana Gas' biggest subsidiary companies) and acted as Single Point of Contact for Support & IT Administration Decision Making.
• Provided Help-Desk Support Services for 50 End-Users in the organization, Software / Hardware Installations, configured New Systems & Network Equipments and also provided Advanced Troubleshooting Services.
• Windows File Server Support / Zen Works Server Support, Wingate Proxy Server Support & Administration, Administration & Control of the IT inventory and Administration of Security Access Control System.
• Symantec and Arcserve Backup Support, maintaining the PABX Call Management System including maintenance of the Company Websites.
• Successfully implemented IT Policies, Risk Based Analysis and disaster recover Policy for the Organization.
• Efficiently implemented Document Control Policies and Software Analysis.
• Implemented Novell Zenworks Desktop Management Server enabling easy remote help desk and Inventory task.
• Installed a cisco Pix Firewall and secured the network environment.
Crescent Petroleum - Sharjah, UAE
IT Help Desk Support / Technical Expert (Feb 2002 - Jan 2006)
Job Profile: • Reported to the IT Manager and provided Help-Desk Support Services for 150 End-Users in the Organization including Software / Hardware Installations, configuration of the New Systems & Network Equipments and providing Advanced Troubleshooting Services.
• Responsible for e-Directory user creation, e-mail account creation, installation of Novell Client for Windows, GroupWise & Novell Messenger installation & creation of remote mailboxes.
• Virus Management - proactive support, Installation, support & maintenance of A/V Equipments and Development, Modification & Customization of Crescent & other subsidiary Websites.
• Involved in the Administration / Control of the IT Inventory, Administration of Security Access Control System and Network Support & Server Management as required.
• Responsible for maintaining the PABX Call Management System (Sophos) and Company Websites.
• Instrumental in the successful involvement in Installation, Testing, Configuration and Customization of enterprise wide IP Telephony Equipments.
• Successfully handled various Projects like OS Migration, PC Upgrade, design & upgrade of Company Websites, IP Telephony and also Research / Testing of New Software, Hardware and Services.
Bachelors of Engineering in Applied Computing (System Networks), Southern Cross University, Australia
ADSE - Advanced Diploma in Software Engineering, APTECH Inst., Sharjah, UAE