Service Delivery Manager
JPMC
Total years of experience :14 years, 0 Months
-Product Control (Equities), CTS
Product Control- HSBC (
Dealt with Fixed Income products & Cash Distributions- Interest Payment & Mandatory Reorgs- Redemption events. Coupon Processing end to end; from event notification to actual postings.
•Work closely with the trading desks on position, pricing, P&L or other issues on an ad -hoc basis.
•Investigating and resolving any valuation differences raised by FO, settlements, MO/ collateral team.
•Closely Liaising with controller's to resolve queries related to accruals posted to the trader's Books.
•Assist Product Controllers in resolving their breaks related to Daily P&L reporting & posting of coupon accruals in cases not generated by system.
•Operational risk management by ensuring position and trade economies; informing Desk and other concerned teams in case of any booking issue.
•Involved in various automation projects & risk control measures to increase efficiency and effectiveness in team
•As the point of contact for the region, my responsibilities included, Control and manage the process, manage Team escalations, Prepare Management Reports, and ensure smooth process flow.
from
courses: Chartered Financial Analyst