Team lead, Senior Process Associate
Capgemini India Pvt.Ltd
Total years of experience :4 years, 2 Months
The Job Role (Responsible for Record to Report (R2R) General ledger reconciliation, Payroll activities and Payment activities for the Landmark Group in Dubai
Team Leader Roles and responsibilities
Allocating daily jobs and workloads.
Training new team members.
Handling a six member’s team.
Implemented cost and time management analysis to stabilize the project to a great level
Managing team performance and progress.
Enforcing all company approved policies and procedures.
Monitoring the performance of junior staff.
Implementing new initiatives and making sure all staff understand them.
Taking action to correct and staff shortcomings.
Managing and monitoring staff attendance.
Giving prompt and accurate information on individual staff member performance.
Attending and participating in team meetings.
Reporting to senior managers.
Preparation of team with metrics and SIPOC analysis for efficiency of the project.
Daily BAU:
Ensure accurate and timely posting of financial transactions.
Prepare of Sales reconciliation (ER to OFIN)
Research and analyze any unmatched and / or out of balance entries.
Prepare, document & manage all month end control processes.
Produce routine reports, schedules, and summaries for internal & external customers.
Performing TB and P&L Review along with Client.
Support period end financial closing activities and ensure an efficient and effective close is performed. (Prepaid, Accruals and Recon etc...)
Meet service level agreements and performance targets related to the R2R (record to report) processes.
End to End payable and payroll process focusing more on process alignment with GPM.
Perform accounting analyses and P & L review to support decision-making purposes.
Preparation of Bank and Balance sheet Reconciliation every month.
Handling team, client escalation, queries and preparation of various MIS Reports.
Perform Month close activities including preparation and posting of JE’s for accruals, Bank postings.
Maintain general ledger clearing accounts and making follow-up with various stake owners to clear the open items.
Update the SOX compliance templates and ensured that these were fully adhered to in the performance of the activities.
Ensure Salary reaches the Landmark Group employee on time without any delay and without any payment miss.
Impact assessment and adherence of GPM module for effective controls and execution of the process.
Team Handling and organization and allocation of tasks and ensuring timely completion.
Advance reconciliations for Payroll. Incentive computation, salary processing for 13 territories. Employee FFS etc.
Posting of salary Journals after the confirmation of client.
Processing invoice and payments for the Landmark group.
All types of Report extraction and computation and analyzes made with the reporting whether any deviation or miss-outs and fix the issues.
Oracle HRMS Database Automation (Robotics)
Key contributor for Robotics project “Automation HRMS”.
Testing in progress for the leveraged HRMS database processing form the source document via scripting the oracle with the help of the steps.
Fall- outs or any debug details are identified and shared in meetings with top management.
Working with IT team to resolve the run time errors.
Daily interactive calls where in, suggestions are given to make the testing successful.
Effective steps are taken for successful project sign-off.
Successful with the automation of various activities in payroll processing to increase the efficiency and utilization of resources in other areas.
Additional activity performed
IT and Admin spoc for the entire project acting as a key user for all the access related areas and system issues.
Learning in progress Oracle programming with an aim to script one tool as per the requirements.
The Job Role (Responsible for general ledger credit card monthly reconciliation of 110 multi-states. Prepared month-end closing journal entries, supervised preparation and distribution of monthly financial statements, AML Operations)
Roles and Responsibilities
Investigation on the outstanding items to be cleared before aged.
Ensure that the controls are in place and escalation has been done at the right time.
Regular interaction with client for requirement analysis resulting in sound knowledge of operational improvements.
To ensure all reconciliations processes are done on a real time basis and the pending issues are properly carried forward with adequate escalation point, follow up and drive them to closure before deadline
To ensure all the queries from clients, external team members are promptly addressed.
Check all entries/accounts are handled on the same day which includes daily/weekly/monthly accounts.
Check and monitor all the entries which are greater than 30 days.
All supporting reports are checked.
Outstanding entries are escalated/tagging as per ageing standard/nature of accounts and the follow up actions are updated as message in check free.
Monitoring customer’s payments and day by day transactions are getting tally with the Bank statements. If not, identifying and rectifying the difference.
Ensure all incoming mails are actioned, mail handling and following up with clients.
All Reports/Outstanding mails sent as per the SLA.
To review procedures on a periodic basis and update if there any changes in the process.
Preparing daily workloads for staff & coordinating the daily allocation of work.
Dealing with team members and resolving queries and issues.
Monitoring and training up junior and new staff and daily metrics to top management.
Analyzing and processing of all customer requests from respective countries without any flaws and within the TAT
Creation of Purchase copies and sending notification emails to the Customer
Participating in weekly review calls to understand customer requirement and ensure customer satisfaction.
Daily BAU:
Working as a Process Associate and SME (Subject Matter Expert) and handling the team.
Handling Mortgage accounts - Processing around 300 accounts which include all products of mortgages on a daily, weekly and monthly basis.
Compose reports for general ledger reconciling.
Create monthly trial balance by trial Un-checking the month end reports after the entries are manually posted to the respective GL’s.
Posting of entries in the respective GL’s comparing with the reconciled spreadsheets and reports.
Using tabulation for reducing time spent on banking reconciliation.
Solve general ledger problems and delete inactive accounts.
Reviewed and approved subsidiary Account reconciliations and prepared complex accounting journal entries.
Ensured to prepare, review and post monthly accounting entries to General ledger.
Reconciled balance sheet accounts to supporting detail.
Managed to meet requirements of monthly and annual closing cycles.
Creating and updating the process documents (SOP’S) for each GL’s.
LPS (Lender Processing Service) dealt with FHLMC (Freddie Mac), FNMA (Fannie Mae's) and GNMA (Government National Mortgage Association) these are US governmental associations which allows mortgage lenders to obtain a better price for their loans in the capital markets. We were reconciling and processing the investor accounts of banks Principle & Interest and Tax & Insurance accounts on monthly basis.
Keep Tracking on data base for bank payments and customer information. We use to
retrieve bank statement of each mortgage accounts and the daily transactions.
Timely Escalation to the respective SPOC’s of countries in case of disputes and continuous follow up for speedy resolution.
Participating in monthly review calls.
Global Client Screening
•Investigator in Global Client Screening (GCS) team which supports customer facing divisions in undertaking their regulatory responsibilities for screening of clients against Sanctions and Politically Exposed People (PEP) identification.
•Coached and trained new staff to learn the process and responsible in ensuring they are accredited as per the internal framework.
•Assisted in reviewing the business Operating Model& Standard Operating Procedure Document.
•Have adequate knowledge in usage and navigation of Firco Soft, T-System and Back Office.
•Cross-trained in other teams within AML to support during contingencies.
•Developed excellent analytical, problem solving, communication, and interpersonal skills with ability to interact with individuals at all levels for escalations for timely resolution of queries.
•Initiated and developed process improvement ideas to improve the team’s efficiency.
AML Certification
•AML / KYC Certified from Indian Institute of Banking and Finance
•Anti-Money Laundering Level 1&2 certified professional (Internal assessments) - The Royal Bank of Scotland
Additional activity performed
•Performing Quality Check, managing the Complicated Tasks of the Team members.
•Providing Pivotal support for any new project assignments.
•Preparing Time Metrics Details for the Entire Team.
•Handling Record Retention for the entire team, back up in charge for more complicated clients
Department Topper for three years Accolades received for outstanding student of the department.