Manager Data Science
Verizon
Total years of experience :13 years, 7 Months
Performance Management Team
• Manage COR by collaborating with product, marketing and finance team to achieve Monthly and Yearly goals
• Forecast Phone upgrades and new line addition to achieve net adds
• Formulated 25 reports on Tableau and Excel with great attention to detail for daily, weekly and
monthly review of the opera tional ef fectivenes s of FiOS CRM. Developed Strategic Insights from the
data to create new projects to improve revenue, acquire new customers and reduce churn
• Collaborate with Product and Finance team on budget allocation with new device launch and inventory management
• As a member of Special Task Force to improve the customer churn, developed a consistent way to
visualize the data across sources with Excel, SQL and Tableau, which helped to drive targeting strategies based on customer life cycle
• Streamlined Operational Reporting by automating 80+ reports, converting them to easy-to-access
dashboards, resulting in a save of 800-man hours per year
• Analyzed Call Centre metrics and the insights from the analysis helped to kick-start 5 Projects in
Consumer Retention division, resulting in $8 M in revenue through saves and upselling
Decide prioritization of requests f or the Reporting request f rom Leadership team based on stated organizational strategic goals.
Decided business rules in consultation with senior directors and VPs, worked on the feasibility of producing the reports and communicated timelines by which the reports would be ready
Own the Business Management System: Weekly interlocks between Sales, Finance and Marketing to review Revenue, Sales hygiene and Marketing programs
Built syste m to monit o r effectiv e ne ss of marke t ing progra m s and SPR utilization
