Banking Consultant
Infosys Limited
Total years of experience :23 years, 8 Months
Provide banking functional support by analyzing, recreating and providing solutions to all support requests.
Participate in client discussion to understand issues, problems & articulate to internal stakeholders.
Analyze client requirements by demonstrating strong process/solution knowledge, understanding business environment, implementation constraints and arrive at solution.
Analyze requirement of business scenario, understand requirements, and design solutions.
Developing proposal by owning part of proposal document, provide inputs in solution based on areas of expertise and mapping proposal with client requirement.
Research and Study the existing banking practices prevalent in a given region.
Classify the requirements as Global requirement, Regional requirement or as Bank specific requirement based on primary and secondary research.
Drafting solution document, mapping customer requirement to approaches for achieving them in the product.
Drafting functional requirement and system requirement specifications for new features built into the product.
Responsible for creating product roadmap for India Locale liability modules and responding to RFI requirement for liabilities module.
Conduct solution/product demonstration.
Participate in design reviews & conduct functional audit,
Provide functional inputs to change existing system’s usability, look & feel to ensure better navigation and usability
Conduct knowledge management classes, prepare training documents
Managed a team of 16 handling branch operations and sales.
Was responsible for the branch achieving 96.6% in the external audit which was the highest in Bangalore region.
Schedule, allocate and monitor the job responsibilities of team members
Understanding Business practices in Retail liabilities group.
Managing Retail and Corporate Banking customers for Time and Demand Deposits.
Managing financial transactions, TDS services and inventory management.
Term deposits services (FD/ RD) and overdraft against deposits.
Fund transfer solutions (inter and intra bank), inward and outward remittances.
Cash Management Services (CMS) / Demat Services.
Branch coordinator for outsourcing back office function to the processing centers, clearing centers.
Reconciliation of Fixed Assets, inventories, calculating depreciation and reporting.
Customer Service
Maintaining high level of customer service standards, in line with those set by the organization and banking codes and standards board of India (BCSBI).
Handling various customer queries & complaints and ensuring quick resolution & zero escalation.
Achieving Straight through Process (STP) and service quality norms within TAT.
Operational Compliance:
Responsible for various audit & compliance related activities for the branch.
Ensuring compliance of various statutory requirements as per RBI guidelines.
Responsible for following internal control systems/ compliances and submission of periodical returns /reports to RBI and corporate offices.
Ensuring that RBI guidelines have been followed in terms of new customers with KYC.
Implementation of SOX (SARBANES OXLEY) and level 3 for all the processes.
Ensuring AML (Anti-Money Laundering) compliances with all transactions. Business Development:
Ensuring new business development and lead generation with various investment products
Enhancing existing relationship value from existing customers
Providing investment and tax solutions to the customers.
Banking Operations and customer service including lockers, ATM custodian and teller backup
Processing the customer transactions and remittance requests from customers
Liaison with audit, IT, retail operations and clearing department
Achieving the business targets assigned in terms of acquiring, enhancing and upgrading the HNW relationships
Advising clients on Equity and Debt based instruments including RBI bonds, Mutual Funds and Insurance
Enrolling customers to our Private Banking services and PMS
Sales champion for the branch, responsible for achieving the targets across products ( Demat, credit cards, Insurance, MF, Assets)
Working knowledge of Flexcube.
Administrative in-charge for Cardiac OPD
Handled a team of technicians, counselors, support staff and coordinated with the doctors
Was closely involved with the MIS dept in the modification and installation of Medicom System, worked towards making it a paperless hospital
Responsible for the maintenance and servicing of medical equipments.
Completed a course in California (June-Sep 2000) in Hospital Administration and Cardiac Diagnostic tests.
MBA with specialisation in Finance. Project- Analysis of select mutual funds in India Grade- 'O' or 75%
B Tech in ELectrical and Electronics from University of Calicut- 67%