System Analyst
Cognizant Technology Solutions
Total years of experience :18 years, 4 Months
Professional Experience:
Organization: Cognizant Technology Solutions
Client: Wellington Management Company
Position: System Analyst - ITIS
Period: Feb 2009 - Till Date
Roles & Responsibilities
Installing and configuring ESX / ESXi servers
Upgrading and configuring ESX / ESXi servers
Installing and configuring Virtual center
Network configuration on ESX and Virtual center
Troubleshooting ESX and Virtual center and Virtual machine related issue
Providing Level 2 & 3 support for VMware 3i & vSphere Environment for about 50 ESX 4.1 & 5.0, 5.1 and 110 ESXi Servers.
Creating Virtual Machine and Performing P2V migration both hot cloning and clod cloning.
Implementing & Managing for Virtual Center server and license server.
Managing Windows 2003 & 2008 server environment, Providing Hardware and OS related support for more than 1000 servers.
Installing and configuring for Windows 2003 & 2008 servers.
Troubleshooting the issues for the servers using Remote management card ILO, DRAC
Responsible for patching all the windows servers via SCCM & WSUS server.
User and group administration
Device and disk management.
Working on Incident, Problem and Change Management and Handling Sev1 and Sev2 issues and weekly on-call support by rotation basis.
Working on Service Now for ticketing for remote management
Creating and configuring resource pools based on the requirements.
Monitoring of ESX Server & VC Server.
Extending Disk Space on VM Instance.
Installing VM tools on Virtual machine and managing images via Virtual Center server.
Migrating Virtual Machine from one ESX server to another for load balancing. (VMotion & Storage VMotion)
Organization: First Advantage Offshore Services (FADVOS), Bangalore, India.
Position: RMS Administrator
Period: March 2008 - Sep 2008
Roles & Responsibilities
• Installing, configuring and administering domain, ADS, DNS, and DHCP.
• To Remotely Administer Windows server and client machine using, terminal services. Remote Assist Tool and VNC
• Installation of service packs, security updates, patches, definition updates.
• Monitoring Application Servers Using tools Nagios, Site scope and Whatsupgold.
• Monitoring the event log and analyzing the transactions or various events for system failure issues.
• Working in India Level 2 support team and working with my US counterparts.
• Managing Level1 and Level2 Active Directory and Exchange as a day to day job.
• Updating servers with latest service packs and hot fixes.
Organization: Systech Services Pvt Ltd. Bangalore
Position: IT Support Engineer
Period: Nov 2007 - Feb 2008
Worked as a resident engg at onsite- RSP Architects Pvt., Ltd
Roles & Responsibilities
• Maintaining and supporting 2003 Server Active Directory Domain Controllers with more than 150 users in two locations.
• Installation of Service packs, hot fixes.
• Configuration and maintenance of Email ID in MS outlook 2000 and outlook 2003.
• Installation, Managing and Administrating Windows 2000/2003 Servers and Windows XP, 2000 professional Clients
• Installation of service packs, security updates, patches, definition updates.
• Handling trouble ticket queue, responding to proactive monitoring alerts, execution of change controls, routine maintenance, performance monitoring, and tuning and system diagnostics.
Organization: Wysetek Systems Technologists Pvt Ltd - Bangalore.
Position: Customer Support Engineer
Period: Jan 2006 - Nov 2007
Client: Worked as a resident engg in Sky gourmet Pvt ltd
Job Responsibilities:
• Support for Hardware, Operating Systems and Software Supports for IBM Servers, IBM Think Centre Desktops and ThinkPad Laptops.
• Installation, Managing and Administrating Windows 2000/2003 Servers OS and Windows XP professional Clients
• Responsible for administration of End users computer at the Sky gourmet Implementation,