Librarian Analyst - Temporary
Qatar University
مجموع سنوات الخبرة :4 years, 0 أشهر
• Coordinate with specific team for hardware, software and Network related issue in Library
• Providing day-to-day support for Network, Server, Application and Hardware.
• Creating, configuring and management Users, OU’s and computer’s account .
• Co-ordinate with vendor for services, application and Hardware related problem
• Managing all Desktop, Printers, Firewall and Peripherals ..etc
• Identify problems and resolve them with minimal impact to the Company's operations.
• Installing, configuring, managing and updating ESET antivirus .
• Configuring domain and work group network
• Ensure IT Security(Enabling and Disabling External devices such as USB, CD Rom ..etc)
• Configuring Network printer, share printer and local printer
Responsibilities and Activities Description:
Company : Appnomic Systems Private Ltd
Client : Oracle financial services software Ltd
Position : Associate System Engineer
Issue Tracking : Remedy Tool & CRM ON Demand ticketing tool
Working as Desktop L3 Engineer in Oracle Global Information Technology, Network and Windows Server Administration
Job Profile:
•Resolving IT issues from users with in preferred SLA through Ticketing.
•Troubleshooting of different OS Such as Windows XP, Vista and Windows 7
•Installation, configuration and Maintaining of Desktops, Servers and Laptops
•Provide Secondary Support to IT Infrastructure System Such as Exchange 2007, Windows Servers 2003 and 2008, Backup and Network.
•Adding computers to domain and adding desktop and laptop to OU. Unlocking user account resetting password and enabling and disabling user account.
•Installing, configuring, managing and updating McAfee antivirus (8.7.0) to client machines Through Server using E-Policy Orchestrator.
•Installing, configuring, managing and troubleshooting various problems in IP Phone(Hard Phone and soft phone)
•File Permissions and Ownership.
•Providing access to the Share folder and Network Printer for domain users.
•Installing and configuring Network printers, share printers.
•Installing & configuring VPN to access mails through Internet.
•Generating Daily, Weekly Monthly Report.
•Monitoring foreign client server’s connectivity through PRTG graphing system.
•Providing remote connectivity monitoring for Citrix servers
•Providing Remote server support by using MS NetMeeting and VNC.
•Image creation for desktops and laptops & subsequent rollout of new image (Ghost)
•Oracle Base Image (OBI) creation for desktops and laptops.
•Administration for Domain based Windows based network.
•Coordinating with Specific Team such as Network Team, Wintel Team..etc /External vendors for hardware, Software and Network related issue in server and desktops.
•Installation, Configuration and Troubleshooting MS Outlook.
•Add host entry for connecting to intranet and internet.
•Managing video conference and coordinate with vendor for video conference connectivity issue.
•Respond to user requests as per the and i-ticketing In CR MOD on Demand Tool.
•Respond to user requests as per the FMG workflow and i-ticketing In Remedy 7.
•Supporting IT infrastructure and resolve day-to-day problems through ticketing tools.
•Working on the Call according to Priority & providing 24/7 Network support.
•Desktop support to the users within the firm and Remote, Telephonic, and Web-SR support for all the regional offices around the globe
Client : St, Johns Medical College Hospital
Roles & responsibilities:
• Provided day-to-day support for Network, Server, Application and Hardware
• Troubleshooting Hardware related Problems
• LAN network troubleshooting
• Installation of Windows based operating systems, Software, antivirus Installation, Configuring and maintaining Devices such as scanners, printers network Cards and associate devices
• Configuring and managing mail clients like MS Outlook & Outlook Express
• Configuration and administration of Network Printers
• Configuring Domain and Workgroup Networks
• Implemented and Administrated of Windows Active Directory
• Installation of Servers, Cabling and Configuring TCP/IP
• Configuring roaming profiles for active directory users.