Ajmal Feida

• Delivered end-to-end client management for international travellers including bookings, documentation, itinerary
planning, and post-trip follow-up, maintaining high satisfaction standards throughout.
• Processed invoices, vendor payments, and financial reconciliations using MS Excel, ensuring accurate records by
cross-verifying data against booking ledgers daily.
• Coordinated with hotels, transport vendors, and third-party suppliers to ensure seamless service delivery within
defined budgets and timelines.
• Handled customer complaints and escalations professionally, applying structured problem-solving under
time-sensitive conditions.
• Prepared daily MIS summaries and operational reports for senior management review.
• Maintained strict compliance with documentation SOPs across all client contracts, travel files, and booking records.

DGCA-Regulated
• Assisted with passenger check-in, boarding, and baggage documentation in a high-volume, compliance-driven
airport terminal.
• Issued boarding passes and baggage tags in strict adherence to DGCA regulations and aviation safety protocols.
• Monitored immigration queues and passenger flow to ensure smooth, efficient processing during peak-hour
operations.
• Handled real-time passenger queries with accuracy and calm professionalism under time-critical conditions.
• Conducted passenger counts and ensured compliance with immigration and security procedures across terminal
zones.