Ajmal Panayulla Kandiyil

• Lead full store operations including P&L, staffing, scheduling, inventory, cash management, and compliance for a high-volume
Starlink retail location
• Design and execute sales strategies and in-store campaigns, consistently achieving and exceeding monthly revenue and KPI
targets
• Recruit, onboard, and develop retail staff through structured training programmes; maintain a high-performance, customer-first
team culture
• Revamped visual merchandising and store layout, driving measurable improvements in foot traffic and average transaction value
• Build and manage key B2B and retail customer relationships, ensuring high satisfaction, retention, and repeat business
• Deliver weekly performance dashboards and sales analysis to regional leadership, providing data-driven insights and
recommendations

• Supervised daily operations, team performance, and customer service standards; promoted high-margin telecom products and
drove sales growth
• Enforced visual merchandising standards and brand compliance; handled escalated customer issues and maintained high
satisfaction scores
• Monitored team KPIs, delivered regular performance feedback, and cultivated a motivated and cohesive team environment

• Tested enterprise software from an end-user perspective; documented test cases, tracked defects, and ensured production
ready deployments in collaboration with development teams

• Led a sales team to consistently exceed monthly targets; provided hands-on coaching, daily performance monitoring, and
structured development support
• Managed high-value customer interactions and drove premium HP product attachment rates and upsell performance

• Managed stock receipt, storage, rotation, and dispatch; maintained accurate inventory records and ensured timely stock
availability
• Provided hardware, software, and network technical support; installed systems, managed IT assets, and maintained data
security protocols