أجمل ثانغال ثوتوموجاث محمد مصطفى

• Provided application and infrastructure support for enterprise IT operations and SAP
Business One environment.
• Managed user support, ticket resolution, issue escalation, and production support
activities.
• Supported Windows Server, Active Directory, VPN, firewall, backup, and Office 365
administration.
• Coordinated with vendors and internal teams for troubleshooting and operational
support.
• Supported ERP enhancement and operational support activities, IT asset management,
and disaster recovery activities.

Provided functional and technical support for Yardi Voyager ERP in real estate operations

Supported leasing, property management, and unit lifecycle processes (residential & commercial)

Developed YSR reports, workflows, custom tables, and automations

Coordinated UAT, system enhancements, and integration troubleshooting

Managed data fixes, performance tuning, and system optimization

Worked closely with business users to align system functionality with operational requirements

Delivered user training and supported process documentation

• Provided functional and technical support for Yardi Voyager ERP applications.
• Resolved user issues related to ERP workflows, reports, and integrations.
• Coordinated UAT, testing activities, and system enhancement validation.
• Performed issue troubleshooting, workflow support, and production support activities.
• Developed and maintained YSR reports, workflows, and custom tables.

Supported Yardi ERP for retail property management and leasing operations

Developed and optimized reports (SSRS, YSR) for financial and operational insights

Managed data migration, workflows, and UAT processes

Assisted in system upgrades, configuration, and performance improvements

Collaborated with finance and operations teams for process optimization.

• Supported Yardi ERP applications for retail property management operations.
• Managed incident resolution, workflow support, and user issue troubleshooting.
• Assisted with data migration, system upgrades, and application configuration.
• Developed operational and financial reports using SSRS and YSR.
• Coordinated UAT activities and business process improvements.
• Supported business users across retail and commercial property operations.
• Supported retail and commercial property management operations across enterprise
real estate environments using Yardi ERP applications.

Provided functional support for SAP ERP with focus on MM module (procurement and service-related processes)
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Acted as first-level SAP support for business users, resolving issues related to purchasing, vendor management, and invoice processing
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Supported end-to-end procurement lifecycle (P2P) including requisition, purchase orders, service entry, and invoice verification
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Participated in 5+ full lifecycle SAP implementations, including configuration, testing, and go-live support
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Collaborated with SAP Basis and functional teams to analyse gaps and deliver system enhancements
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Supported integration between MM, FI, and SD modules
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Managed master data (vendors, materials, service items) and ensured data accuracy
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Coordinated UAT and system integration testing
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Developed reports using SAP and Crystal Reports
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Supported audit processes and compliance requirements
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Delivered user training and documentation

• Provided SAP MM functional support for procurement and service-related business
processes.
• Supported end users in resolving issues related to purchasing, vendor management,
invoice verification, and procurement workflows.
• Managed Procure-to-Pay (P2P) support activities including requisitions, purchase
orders, service entry, and invoice processing.
• Participated in 5+ SAP implementation and enhancement projects including testing,
UAT coordination, issue resolution, and go-live support.
• Supported enterprise retail operations across multi-branch business environments and
coordinated with procurement, finance, and operational teams for ERP support
activities.
• Supported integration activities between MM, FI, and SD modules.
• Managed vendor, material, and service master data maintenance and validation.
• Generated operational reports using SAP and Crystal Reports.

Managed enterprise IT infrastructure including servers, network systems, and surveillance environments.
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Supported CCTV systems, network cabling, and firewall configurations.
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Handled Active Directory, DNS, DHCP, VPN, and security policies.
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Coordinated with vendors for hardware installation and infrastructure setup.
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Ensured uptime for both IT and physical security systems.
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Troubleshot network and connected ELV systems issues

• Provided infrastructure and network support for enterprise IT environments.
• Managed Active Directory, DNS, DHCP, VPN, and firewall support activities.
• Supported server administration, network troubleshooting, and system maintenance.
• Coordinated hardware installation, surveillance systems, and vendor support.