AX Functional Support
ACICO
Total years of experience :15 years, 10 Months
• Create and setup company
• Setup system administration (users, security roles, etc.)
• Using DMF to upload master data
• Create workflows
• Set up Advanced rules and account structures
• Set up dimensions and dimensions sets
• Do basic set up for all modules
• First level testing for deliverables \ customized solutions
• Documenting the changes \ customizations
• End user training and support
• Co-ordination with other Departments for implementing required business solutions
• Work with the team to manage the processing of incoming support requests ensuring effective and timely resolution of issues.
• Coordinate with other departments to ensure problems are satisfactorily resolved.
• Adjust plans and schedules as necessary to meet changing business requirements
• Daily Administrative tasks of the Department.
• Reporting to ERP\MIS Manager
Management, configuration and hands-on support of the company's IT infrastructure (hardware, software, and OS) including, but not limited to: Windows workstations and servers, Local and Wide Area Networks, wireless, VPN, Database administration, ERP and telephony.
Handling the Technical infrastructure in the company.
Participate in all activities accordingly to ensure on time deliverables are met including day to day planning and coordination with users and technology teams.
Work with the team to manage the processing of incoming support requests ensuring effective and timely resolution of issues.
Coordinate with other departments to ensure problems are satisfactorily resolved.
Track and report progress against established milestones, metrics, and deliverables.
Anticipate and address preventable issues that could impede progress.
Adjust plans and schedules as necessary to meet changing business requirements.
Track and process vendor contracts and IT Service Agreements.
Process procurement requests and purchase order approvals.
Coordinate with vendors on contract amendments and pricing changes.
Build and nurture IT vendor relationships.
Manage physical security and environmental control.
Coordination with ISP’s (Etisalat, DU).
Managing Etisalat, (Daroptics.com)-POP3 Mail Servers and Configuring Users Mobile including blackberry.
Reporting to Managing Director
Daily Administrative tasks of the Department.
Operating System Monitoring, Updating and Troubleshooting. (Windows NT/2000/2003 and Unix SCO and AIX )
Coordination with ISP’s (United Networks, Wataniya, fastelco).
Co-ordination with other Departments for necessary follow up
Support for Various Third-party software like Peach tree, Uni-Pay, Track-(POS application) etc
Managing Wataniya, W-Mail Server and Configuring Users Mobile including blackberry
Manage Time Attendance System, Enroll new User and generate Report
Technical hardware and software maintenance and Desktop support.
Training the New Joiners in the Client template, Documentation, Publishing, Document Fixing, Excel charts and tools and PowerPoint.
Conduct shift meetings on a daily basis
Reporting to IT Manager
Daily Administrative tasks of the Department.
Operating System Monitoring, Updating and Troubleshooting. (Windows NT/2000/XP).
Handling Active Directory, Domain, DHCP servers.
Ensuring that the Website application is built according to the plan.
Support on various third-party applications for end-user.
Finding errors in the application so that it could be modified as per with user expectation.
Hardware/Software Installation, Configuration& maintenance.
End User technical Support physically or on the phone.
Conduct team meetings on a weekly basis.
Reporting to General Manager.
Bachelors Degree in Commerce
MCSA in messaging