Hotel Spa Manager
Jaypee Green Golf and Spa Resort
Total des années d'expérience :20 years, 3 Mois
Comprehensive experience in managing Spa operations including Grooming menu-planning, monitoring Inventories, Regular checks on the quality of treatment done by therapists.
Creating procedures, service standards, operational policies and guidelines for maintaining quality & hygiene quality standards with clear understanding
Profound sensitivity to multinational cultures & consumer behavior with skills in interacting with customers from different nationalities, meeting their requirements through efficient customer handling skills &molding plans according to their feedbacks.
Developed competency in developing SOPs as well as establishing a performance-driven culture that ensures accountability and personal ownership, training the juniors & developing service standards & operational policies for business excellence.
Comprehensive experience in managing Spa operations including Grooming menu-planning, monitoring Inventories, Regular checks on the quality of treatment done by therapists.
Creating procedures, service standards, operational policies and guidelines for maintaining quality & hygiene quality standards with clear understanding
Profound sensitivity to multinational cultures & consumer behavior with skills in interacting with customers from different nationalities, meeting their requirements through efficient customer handling skills &molding plans according to their feedbacks.
Developed competency in developing SOPs as well as establishing a performance-driven culture that ensures accountability and personal ownership, training the juniors & developing service standards & operational policies for business excellence.
Comprehensive experience in managing Spa operations including Grooming menu-planning, monitoring Inventories, Regular checks on the quality of treatment done by therapists.
Creating procedures, service standards, operational policies and guidelines for maintaining quality & hygiene quality standards with clear understanding
Profound sensitivity to multinational cultures & consumer behavior with skills in interacting with customers from different nationalities, meeting their requirements through efficient customer handling skills &molding plans according to their feedbacks.
Developed competency in developing SOPs as well as establishing a performance-driven culture that ensures accountability and personal ownership, training the juniors & developing service standards & operational policies for business excellence.
Managing Spa Sales and Marketing Strategy
Managing Spa Revenue Management Strategy
Ensuring and Delivering Exceptional Customer Service
Conducting Human Resources Activities
Managing Budget and compliance's
SPA TRAINING - Continuously added value to the team members by imparting spa training on theory and practical aspects of various schools of treatments, standardization of treatment procedures.
CUSTOMER SATISFACTION - In order to increase the number of brand loyal guests I ensured rendering the right product at right price with a prompt and efficient service.
TEAM MANAGEMENT - I head the division and trained, mentored, and evaluated teams across multiple departments and functions, including my current responsibility for35 personnel dedicated team with diverse backgrounds.
BOTTOM-LINE ORIENTATION - Profit building and sustained growth have been the basis and result from our business decisions, strict monitoring on expenses, using natural available resources and added value at minimum cost is the bench mark of our success. I have demonstrated and led a team to meet and exceed expectations in a variety of environments
Other Responsibility :
1. Swimming pool;
2. Sports halls or courts;
3. Spa, Sauna, Steam & therapy area;
4. Catering and other recreational facilities.
Managing Spa Sales and Marketing Strategy
Managing Spa Revenue Management Strategy
Ensuring and Delivering Exceptional Customer Service
Conducting Human Resources Activities
Managing Budget and compliance's
SPA TRAINING - Continuously added value to the team members by imparting spa training on theory and practical aspects of various schools of treatments, standardization of treatment procedures.
CUSTOMER SATISFACTION - In order to increase the number of brand loyal guests I ensured rendering the right product at right price with a prompt and efficient service.
TEAM MANAGEMENT - I head the division and trained, mentored, and evaluated teams across multiple departments and functions, including my current responsibility for35 personnel dedicated team with diverse backgrounds.
BOTTOM-LINE ORIENTATION - Profit building and sustained growth have been the basis and result from our business decisions, strict monitoring on expenses, using natural available resources and added value at minimum cost is the bench mark of our success. I have demonstrated and led a team to meet and exceed expectations in a variety of environments
Other Responsibility :
1. Swimming pool;
2. Sports halls or courts;
3. Spa, Sauna, Steam & therapy area;
4. Catering and other recreational facilities.
Evolve (Salon, Spa, Slimming) The Complete Wellness, Panipath.
Therapist, and visitor practitioner