Head of Information Technology Strategy & Planning
dubai customs
Total years of experience :25 years, 1 Months
Establishing sound decision making and governance processes to ensure the organization realizes the expected benefits from technology, exploits the full value of the enterprise's investment in technology and achieves competitive advantage.
Synergizing the Demand Management, Enterprise Business Architecture and Enterprise Technology Architecture to deliver aligned IT Strategy and transition plan.
Leading the IT Governance Board and overseeing the implementation of COBIT as the IT Governance Framework along with other quality and governance frameworks and standards including ISo20000, ISMS27001 and BS25999.
Developing a comprehensive Enterprise Blueprint for Dubai Customs including Strategy, Business & Technology.
Rationalizing complex technical landscape consisting of Oracle, Siebel, JEE, BPEL, BI and other technologies to ensure cost saving and integration across various functions of the organization.
Rationalizing Dubai Customs services along with processes to identify duplicate and redundant processes that resulted in major cost savings.
Developing Dubai Customs IT Strategy along with service delivery strategy including mobile, B2G and web to ease the interaction between Dubai Customs and customers.
Assisting in high-level planning for initiatives needed to enable target enterprise architecture and assess Dubai Customs transformation requirements.
Defining, developing and implementing the information architecture for application development, including determining the flow and distribution of data, the integration of databases and data access methods.
Assessing, defining and recommending on the structure and relationship between suites of applications, including the identification of re-usable components, the organization and layering of software and the determination of interfaces
Consulting with project managers to ensure implemented IT solutions contribute to increasingly integrated government service and IT environments.
Developed the eGovernment strategy using Balanced Scorecard and strategy maps and reported the Dubai eGovernment performance to the Dubai Executive Council.
Provided on-going consultation to the Dubai Government Departments regarding eServices implementation, adoption and utilization to meet 2007 targets of 90% eEnablement and 50% eServices Adoption.
Oversaw the visioning and development of the Official Portal of Dubai Government; www.dubai.ae.
Implemented the Performance Management and Program Management systems to align Dubai Government strategy with the Dubai Strategic Plan 2015 (DSP 2015).
Developed the Electronic Service Delivery, eServices Customer Service and Website Standards for the Dubai Government Departments to enhance the quality of service delivery across the Emirate.
Developed policies and procedures for the Project Management Office (PMO) and Product Management to ensure successful completion of the projects and increased adoption of synergistic services enabled by the Dubai eGovernment.
Coordinated the development of Road and Transportation Authority’s (RTA) eGovernment Strategy (eGSP) with the Vendor on behalf of the Dubai eGovernment.
Spearheaded the development of eServices Delivery Excellence Model and ensured compliance with the model and led the first eGovernment Customer Survey to unearth issues related to customer satisfaction with eGovernment, drivers of satisfaction and other issues related to eServices adoption.
Directed major multimillion-dollar information technology projects’ performance reporting process for the Minister’s office and the Modernization Secretariat.
Provided direction in the development and implementation of performance measures for the e-Ontario Program to ensure alignment between program objectives and government priorities.
Established a Program Management Office (PMO) to centralize the management of the e-Ontario Program using project portfolio approach.
Provided on-going advice to the various e-Ontario Program related project-leads on consolidated program management plan, savings tracking, budgeting, scheduling and risk mitigation strategies for timely completion of the e-Ontario related individual projects.
Managed the Ontario wide asset management project to establish baseline for the restructuring of the Information and Technology organization to align with the Modernization Program.
Identified and led the implementation of the corporate-wide Portfolio Management Systems to better control, monitor and track various project portfolios across the Ontario Public Service.
Developed and implemented performance measure measurement framework, using logic model and strategy maps, for the e-government to evaluate and measure the role of information technology in achieving the e-government business objectives.
Acted as a principal member of the team realizing Government of Ontario’s "GO-e-2003" strategy of becoming the world leaders in the Electronic Service Delivery (ESD).
Spearheaded the development of the e-government and ESD strategy to enhance integrated service delivery after analyzing ministries’ submissions and advised the Management Board of Cabinet for multi-million dollar funding decisions.
Steered the enterprise-wide ESD Customer Satisfaction Survey for four years to evaluate customer satisfaction with electronic services and advised ministries on electronic service delivery strategy as a means of providing easy access for citizens and businesses to information and services.
Implemented the Common Measurement Tool (CMT) for benchmarking and measurement to measure Ontario’s performance against other jurisdictions and developed key performance indicator of effectives, efficiency and client satisfaction.
Identified and proposed integrated service delivery approach for more efficient service delivery strategy and cost saving opportunities.
Developed standards for the public services identification along with customer touch-points for a service and different service delivery channels.
Demonstrated excellent business process improvement aptitude by supporting information technology operations in the areas of performance improvement, disaster management and helpdesk operations.
Investigated maintenance results and trends with Network Management Tools including TCP/IP protocol diagnostics and Internet related configurations.
Pioneered the troubleshooting and problem solving of peripheral devices and equipment, including cable network and modems and made recommendations for improvements based on findings.
Built from the initial concept all user requirements survey intended for planning corporate learning packages for technical staff.
Rolled-out a sophisticated Issue Tracking System to document, classify and monitor concerns related to Data, Software and Systems failures.
Managed product evolutions from start-to-finish applying best practices for lifecycle solutions delivery.
CGEIT Awarding body is located in the United States of America
Obtained Project Management Professional (PMP) certification. The awarding body is located in the United States of America
Specialization: Information Systems The main focus of the degree was information systems analysis and design, systems implementation, database design, human computer interaction, knowledge management, portal development and project management.
Specialization: International Marketing
Specialization: Industrial Psychology