Seller Partner Support
Amazon - India
Total years of experience :3 years, 11 Months
Provided prompt and efficient B2B service through email and cross-function.
Demonstrated ownership of every interaction to achieve a successful resolution.
Demonstrated the ability to recognize and identify system, process, and policy issues impacting our clients.
Consulted solutions through logical reasoning, and data interpretation skills and identified trends to appropriate channels including improvement suggestions.
• Managing sales of different IT brands like HP laptops, Acer, RDP, Canon, Lenovo, etc.
• Clocking sales of over a crore for two consecutive months for HP laptops, influencing sales by 22%.
• Working on the buy box criteria, views, sales pattern, ratings, coupons, and deals for multiple panels. Understanding the impact of competitive price, keywords, and allocation that increased the buy box percentage by 41%.
• Listing of new and different products on panels to make them live to customers, which led to doubling the product line of the HP Laptops offered by our company increasing our revenue by 6.5%.
• Working with the MIS team, preparing and publishing reports of sales across different panels, to track the daily sales. The reports assisted the Procurement and Sales team to analyze the different brands and procure the fast-moving products increasing our profitability by 5%.
• Supervising and managing the daily work at a warehouse which primarily included the inbound and outbound of goods, ensuring timely and same-day pick up leading to fast delivery by a day and reduction of missed shipment cases to none.
Positions of Responsibility • Coordinator, Sports Club, Ramaiah Institute of Management, Bangalore Dec’17- Feb’18 o Organized Intra college sports events like athletics, cricket, volleyball, badminton, chess, and carom for the college and officiated in events conducted. Worked along with 30 students for the event spanned over 3 days. • Coordinator, COSCA Club, Ramaiah Institute of Management, Bangalore Jul’16 – Mar’18 o Worked for the press release team comprising of five students for the convocation of the batch 2015-2017. o Served as volunteer in Times Lit fest, Bengaluru, 2018, where I was responsible for collecting the feedback of the visitors and managing various events. Projects Undertaken • Customer Satisfaction with respect to safety towards app based taxi services in Bengaluru, Ramaiah Institute of Management, Bangalore Sept’17 - Dec’17 o Determined the relationship between the customers and taxi drivers with respect to different factors like Usage, Distance, Fare, App interface, Payment option, income level, etc. o Calculated the effectiveness of safety of the passengers with the parameters like conversation with driver, rating of drivers, comments, conduct of the drivers. Study on the impact of Demonetization on Customer use of E- Banking service o Calculated the usage of E- Banking with respect to different factors like occupation, usage, app interface, purpose and safety.