عكاش Tyagi

• Automated 60% of regression and smoke tests using Selenium + Python (BDD/Behave), reducing manual testing effort
by ~50% per sprint.
• Designed end-to-end test cases that improved defect coverage by 40%, ensuring stable AI workspace releases across
Chrome, Safari, and Edge.
• Collaborated with the engineering team on iOS AI workspace usability, reducing app crash rates by 30% through
targeted mobile test coverage.
• Built and maintained POM-based automation frameworks, improving script reusability and maintenance efficiency by
25%.
• Used Linear for structured defect tracking and reporting, accelerating issue resolution turnaround by 20%.

• Authored and executed 500+ test cases across regression, E2E, and cross-browser scenarios, increasing pre-release bug
detection by 35%.
• Developed Python-Selenium automation scripts following BDD principles, improving test readability and cross-team
collaboration.
• Performed thorough REST API testing in Postman, identifying critical integration defects and significantly reducing post
deployment issues.
• Conducted mobile UI/UX testing for iOS, contributing directly to improved App Store performance ratings.
• Partnered with developers in Agile sprints to sustain 98% on-time release quality across 3 years of product delivery
cycles.

• Achieved 97% CSAT resolving 10, 000+ technical support cases for Amazons digital and Prime Video services.
• Streamlined escalation documentation and processes, reducing average case resolution time by 22%.
• Delivered actionable usability feedback that influenced two major UI feature revamps for Amazons internal tools.

• Provided L1/L2 technical support to British Telecom customers, maintaining 98.5% SLA compliance on issue resolution.
• Coordinated with engineering teams to improve network reliability by 15%, positively impacting customer retention
metrics.