أكبر حسن

•Administer user accounts, licenses, and subscriptions within the Microsoft 365 admin center to optimize resource allocation.
•Implement and sustain critical services including Exchange Online, SharePoint Online, and Microsoft Teams, enhancing collaboration and productivity.
•Proactively monitor service health, swiftly resolving outages and incidents to minimize downtime.
•Execute mailbox management tasks, focusing on permissions, migrations, and compliance policies to ensure data integrity.
•Establish and oversee robust security configurations, including Multi-Factor Authentication (MFA), Conditional Access, and Data Loss Prevention (DLP), to safeguard organizational data.
•Leverage troubleshooting skills to improve system performance and user satisfaction.

Saudi Arabia - Riyadh

• Executed the installation and configuration of critical network services, including DNS, DHCP, FTP, File Servers, IIS, and Print Servers, significantly enhancing the network infrastructure using Windows Server 2008, 2012 & 2016.
• Managed and administered Microsoft-based systems, ensuring high availability and performance across the network.
• Streamlined Active Directory configuration and maintenance, proficiently creating and managing user accounts, groups, and organizational units to improve user access and security.
• Implemented best practices for system backups and disaster recovery, contributing to increased data integrity and availability.
• Collaborated with cross-functional teams to troubleshoot and resolve network issues, enhancing overall operational efficiency.

• Provided comprehensive 24/7 technical support to on-site users, maintaining strict adherence to SLA for hardware, software, and networking challenges.
• Efficiently managed service desk inquiries through Uni-center Service Desk 10, enhancing incident resolution processes.
• Facilitated user access to Chevron Desktop services by effectively activating T-cards and Smart Batches.
• Contributed to optimizing technology use by implementing bandwidth management strategies and monitoring IP network performance metrics.
• Demonstrated strong problem-solving skills and attention to detail, ensuring high user satisfaction and operational efficiency.
• Developed a solid foundation in system administration principles, preparing for a transition into a System Administrator role.