IT Technical Support Team Leader
HAPCO Ltd.
Total years of experience :15 years, 4 Months
• Delegate duties and tasks within the IT department.
• Review completed tasks to ascertain compliance with standards.
• Monitor all team members and provide necessary advice and guidance.
• Perform periodic risk assessments and initiate risk control strategies.
• Coach all team members and motivate them to produce desired results.
• Organize regular seminars and trainings to teach team members new techniques and methods.
• Keep up with trends in the constantly evolving information technology industry.
• Perform regular IT audit to discover areas of weaknesses and fortify them.
• Work alongside other departments to achieve company goals and visions.
• Write and forward regular reports to the management.
• Provide solution to any complex IT related challenges in the organization.
• Perform regular appraisal of team member’s performance and devise strategies to help with improvement.
• Carry out in-depth research to reveal new and better methods of handling functions within the department.
• Ensure that the company’s data and information are protected from unauthorized access.
• Supervise repair and maintenance of all IT gadgets.
•Provide L1, L2 support, Remote support coordination with user.
•Administering and managing of DNS, DHCP, FTP, File Servers, IIS and Print Servers in the office network infrastructure with Windows 2012 & 2016 servers.
•Reengineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.
•Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
•Revamped NetBackup schedule and upgraded servers. Optimized system availability (averaging 99.95% uptime) and equipped company with scalable systems to support business growth.
•Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI.
•Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external clients.
•Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
•Directed the implementation and performance tuning of Windows 2003 Server environment for client’s global operations. Delivered a major improvement over old VPN system that catapulted productivity of remote users.
•Led in-house and consultant team in large-scale SAP server upgrade for multinational consulting firm, which significantly enhanced system performance.
•Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple sites for a Metro Rail Projects (ANM/BACS).
•Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.
•Configuration & Troubleshooting Wireless networks and Printers.
•Install, upgrade, support, troubleshoot and administer physical servers including HP ProLiant servers (DL380 G7, DL380, ML350, 370, DL140), Dell PowerEdge R310 and 710
•Implementing an effective backup strategy for the servers, including protection and restoration of the entity’s critical data on external drive
•Troubleshoot/resolve issues with desktop/server hardware and software
Maintain, monitor, and support current and new server Implementation.
•Installation of MOSS 2007, SAP Server and SharePoint Server 2010.
•Strong knowledge of Microsoft Windows OS including Windows 7, 8, 10, Windows Server 2008, 2012 and 2016.
•Performing Backups for Access Control Systems, Wireless Controllers configuration and other systems.
• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
(C.G.) India1998